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Detect if user has ended a session

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Hi There,

 

I am new to PVA and have a query.

We have a scenario that If a chat session ends abruptly, the PVA chat bot, must be able to send the user an email to follow up.

 

Thus I have this question that, "how to Detect if user has left the session, or somehow the session got cancelled"

 

Could someone please suggest a possible solution

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