Hi All,
I have created a chatbot with a link to a knowledge base as the data source. The chatbot works well; however, in many cases, it makes up answers that are not correct, which makes it less reliable. I have set the moderation level to high (which is the default), and I have added a prompt at the "Create Generative Answers" topic's "Content Instructions" setup instructing the bot NOT to make up answers when it is not 100% sure, but this is not working.
I'm reaching out to the community to seek advice on improving the accuracy of the chatbot's answers. If you've succeeded in using the "content instructions" feature, could you share which prompts worked effectively for you?
If the bot is not 100% sure of an answer, I would like it to let the user know it cannot answer that question.
Thanks in advance for your help!