Hi,
Is it possible to visualize the list of questions from users that ended into the "Sorry, I am not able to find a related topic. Can you rephrase and try again?" response?
I'd like to identify those questions or phrases that needs to be elaborated to generate a better user experience.
Thanks
Ezequiel
Hi @ezequiel ,
Inside the ConversationTranscripts you can the whole conversation.
If you want to see a simple conversation with the phrases, just follow these steps:
1- Open PVA portal
2- Left menu >> Analytics
3- Click on the Sessions
4- Filter the dates that you want and click on the Update button
5- Download the data
6- After to open the excel file, you can see the ChatTranscript , InitialUserMessage and SessionOutcome. These fields will help you.
Hi @ezequiel ,
Yes, you can see the all chat history inside the Common Data Service.
1- Open make.powerapps.com
2- Open the same environment that your bot is using
3- Left menu >> Data >> Entities
4- Change the view to see All entities
5- Search to ConversationTranscript
6- Inside the column Content you can identify the phrases and the history of conversation for all users
And you can use System fallback
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-system-fallback-topic
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