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Post message in a caht or channel" not possible with VirtualAgent

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Posted on by MarkusSchneideG

Hi therre, 

 

I'm trying to post a message in Teams using PowerAutomate.


I can select the VirtualAgent but always get the same error message.

 

{"id":"","messageLink":"","error":"Feature not enabled for this 74faf37c-4a7c-4f9f-9d7c-459d1a072322 RequestId : a2d4b15a-0440-4946-9029-164eb20f6a21"}

 

 

Can someone help me how to enable this? Or what I would have to change so that I can write a message in Teams with the VirtualAgent?

 

The VirtualAgent has been released for teams, is published and both I and my colleague have installed it in our teams.

PostMessageInTeamsError.png

 

Thanks in advance for your help

Categories:
Power Automate
Power Virtual Agents
  • Expiscornovus Profile Picture
    Expiscornovus on at
    Re: Post message in a caht or channel" not possible with VirtualAgent

    Hi @MarkusSchneideG,

     

    What type of environment are you using? (where it is not working).

  • MarkusSchneideG Profile Picture
    MarkusSchneideG on at
    Re: Post message in a caht or channel" not possible with VirtualAgent

    Hi Expiscornovus, 

     

    Yes, the VirtualAgent and the Flow are both in the same Enviroment. 

    Yesterday I exported the Solution with both and imported in the default Enviroment. There it works without any problems. So I think its an Enviroment problem 😞

     

  • Expiscornovus Profile Picture
    Expiscornovus on at
    Re: Post message in a caht or channel" not possible with VirtualAgent

    Hi @MarkusSchneideG,

     

    Just to double check, is the flow part of the same environment as the bot?

     

    It is also worth checking the other prerequisites for the pro active message feature:

    https://docs.microsoft.com/en-us/power-virtual-agents/teams/advanced-proactive-message-teams#prerequisites

     

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