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Setting up Omnichannel for Agent transfer

Posted on by

Hi All,

 

I am setting up Omnichannel for Agent transfer. It requires to install Omnichannel Power Virtual Agent Extension and when I tried installing it is not showing my environment in "Select environment".

So I created a different environment from Power Platform Admin Center. This environment is showing in "Select environment" but when I try to install the Omnichannel package it says "This app can't be installed because its packages aren't compatible with this environment".

Please help me with this.

 

Thanks 

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  • Monkeyman Profile Picture
    Monkeyman on at
    Re: Setting up Omnichannel for Agent transfer

    Hi,

     

    This blog post might help you - Installing Omnichannel for Dynamics 365 (Trial) - Part I » The CRM Ninja

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