Support ticket not responded, lack of experience and competence from support

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Posted on by fernandosilva

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Hi there,

In the beginning of September, after 2 months trying to get an answer from the Support Community, I was advised to open a ticket to get Microsoft Support.

So, I did it and since then, I have weekly communication with the Garikapati Deepa - SONATA SOFTWARE NORTH AMERICA -, where we had a video call and I supplied all the info requested, so the issue could be replicated.

Today, 09/10/23, the issue still persist and I have no answer of what is happening and what I received today was the following:

"Internal Ticket was rejected, am in discussion with my internal team regarding this"

So, since beginning of July, when I spotted the issue about the date picker sending the date through an email and when passing through a flow, the date passed is a day earlier, nothing has happened to be sorted.

My support is coming from India and the environment is different.

My work and environment is in the UK and apart of not having the latest features from PVA, this issue is the only reason we still didn't release our latest chatbot.

It's frustrating and irritating the lack of competence and professionalism.

When everything works, brilliant, but as soon as there is any issue, it's a daily nightmare.

Any help from someone that really knows what is doing would be appreciated.

Kind regards,

Fernando

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fernandosilva 681 on at

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Re: Support ticket not responded, lack of experience and competence from support

Hi @HenryJammes ,

The only simple solution I found now is this one:
On the second Compose component, change the formula to:
addDays(outputs('Compose'),1,'dd/MM/yyyy')

This way, it will add one day to the date and will pass it through the flow and send to the email. Even so, that's a big bug that is probably related to the environment that is created and the Microsoft server the platform is server perhaps. Not sure, what it is exactly, but I believe the product owners will find the solution when possible.

Cheers,

Fernando
fernandosilva 681 on at

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Re: Support ticket not responded, lack of experience and competence from support

Hi @HenryJammes ,

If you create a new environment with UK settings, probably that will replicate the issue.
I haven't got a clue what else can be done to sort out this bug.

Cheers,

Fernando
HenryJammes on at

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Re: Support ticket not responded, lack of experience and competence from support

I still don't repro.
Have you been able to identify where exactly the date starts changing?
fernandosilva 681 on at

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Re: Support ticket not responded, lack of experience and competence from support

Hi @HenryJammes,

Let me share my details here:

My adaptive card:

{ "type": "AdaptiveCard", "$schema": "http://adaptivecards.io/schemas/adaptive-card.json", "version": "1.0", "body": [ { "type": "TextBlock", "size": "medium", "weight": "bolder", "text": "Update or Upgrade Device and Policy Details", "horizontalAlignment": "center", "wrap": true, "style": "heading" }, { "type": "Input.Text", "label": "Policy number", "style": "text", "id": "PolicyNumber", "isRequired": true, "errorMessage": "Policy Number is required" }, { "type": "Input.Text", "label": "First name", "style": "text", "id": "FirstName", "isRequired": true, "errorMessage": "First Name is required" }, { "type": "Input.Text", "label": "Last name", "style": "text", "id": "LastName", "isRequired": true, "errorMessage": "Last Name is required" }, { "type": "Input.Text", "label": "Email", "style": "email", "id": "Email", "isRequired": true, "errorMessage": "Email is required" }, { "type": "Input.Text", "label": "Phone Number", "style": "tel", "id": "PhoneNumber" }, { "type": "Input.Text", "label": "What's your device maker? (E.g. Apple, Samsung, LG)", "style": "text", "id": "PhoneMaker", "isRequired": true, "errorMessage": "Phone maker is required" }, { "type": "Input.Text", "label": "What's your device model? (E.g. S20, Pro, Mini)", "style": "text", "id": "PhoneModel", "isRequired": true, "errorMessage": "Phone Model is required" }, { "type": "Input.Text", "label": "What's your device memory capacity? (E.g. 128Gb, 256Gb, 1Tb)", "style": "text", "id": "MemoryCapacity", "isRequired": true, "errorMessage": "Memory capacity is required" }, { "type": "Input.Date", "label": "Device purchase date", "id": "PurchaseDate", "style": "date", "isRequired": true, "errorMessage": "Purchase date is required" }, { "type": "Input.Text", "label": "Where did you purchase your device?", "style": "text", "id": "PurchasePlace", "isRequired": true, "errorMessage": "Purchase place is required" }, { "type": "Input.Text", "label": "What's your device IMEI number? (Press *#06# on your phone keyboard to find out)", "style": "text", "id": "ImeiNumber", "isRequired": true, "errorMessage": "IMEI number is required" }, { "type": "Input.Text", "label": "Is there anything else would you like to add?", "style": "text", "isMultiline": true, "isRequired": true, "errorMessage": "Message is required", "placeholder": "Your message here", "id": "Message" } ], "actions": [ { "type": "Action.Submit", "title": "Submit", "data": { "id": "1234567890" } } ] }

My flow:

So, when I choose the date on the adaptive card:

I receive the email of the request with the data the user input on the adaptive card which is:

Phone number: 07666666666

Phone maker: Mango
Phone model: M20
Phone memory capacity: 12Tb
IMEI number: 123456

Purchase date: 30/09/2023
Purchase place: Currys

As you can see, the date that I chose on the adaptive card is 01/10/23 and the date that passed through the flow and onto the email is 30/09/23.
First Output that comes from PVA onto PA
So, how that happen?

I can't change the environment to the US as all our systems use UK environment.
If I take the date formula out, it doesn't make any difference

The issue here is that it's always getting a day before when there is a date pick selection.

On the classic version it works fine, but not on the new canvas.

Cheers,

Fernando
HenryJammes on at

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Re: Support ticket not responded, lack of experience and competence from support

Hi @fernandosilva

Can you help me with the repro steps?
The date doesn't move by one day for me, either in PVA or in Power Automate:

Sharing my topic YAML:

kind: AdaptiveDialog beginDialog: kind: OnRecognizedIntent id: main intent: displayName: Adaptive Card Date triggerQueries: - Adaptive Card Date actions: - kind: AdaptiveCardPrompt id: InlX3y card: |- { "$schema": "http://adaptivecards.io/schemas/adaptive-card.json", "type": "AdaptiveCard", "version": "1.5", "body": [ { "type": "TextBlock", "size": "Medium", "weight": "Bolder", "text": "Input Form", "horizontalAlignment": "Center", "wrap": true, "style": "heading" }, { "type": "Input.Text", "label": "Name", "id": "Name", "isRequired": true, "errorMessage": "Name is required", "placeholder": "Enter your name", "value": "Charlie" }, { "type": "Input.Date", "label": "Date", "id": "Date", "value": "2023-10-31" } ], "actions": [ { "type": "Action.Submit", "title": "Submit" } ] } output: binding: actionSubmitId: Topic.actionSubmitId Date: Topic.Date Name: Topic.Name outputType: properties: actionSubmitId: String Date: Date Name: String - kind: SendActivity id: sendActivity_ngd4E4 activity: |- Hi {Topic.Name} You selected date {Topic.Date} - kind: SetVariable id: setVariable_v70wJJ variable: Topic.DateString value: =Text(Topic.Date) - kind: SendActivity id: sendActivity_UVSlLi activity: "String date: {Topic.DateString}" - kind: InvokeFlowAction id: invokeFlowAction_smpq7E input: binding: text: =Topic.DateString output: binding: date_output: Topic.DateOutput flowId: cdcecc56-a266-ee11-9ae7-000d3a370325 latencyMessageSettings: allowLatencyMessage: true latencyMessage: Let me run some logic in the background... Hold on. - kind: SendActivity id: sendActivity_PZeGC0 activity: "Date ouput from Power Automate: {Topic.DateOutput}"
fernandosilva 681 on at

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Re: Support ticket not responded, lack of experience and competence from support

Hi @HenryJammes ,

Yes, confirmed. I believe that was the second time that I was posting about it in the Community.

Cheers,

Fernando
HenryJammes on at

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Re: Support ticket not responded, lack of experience and competence from support

Thank you @fernandosilva

Can you confirm the ticket is about the same issue as the one described here: Date output a day before the chosen date from Adap... - Power Platform Community (microsoft.com)? (just so I have full context)

Henry
fernandosilva 681 on at

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Re: Support ticket not responded, lack of experience and competence from support

Hi @HenryJammes,

That's on my email:

Wed 2023-08-16 01:20 PM
Case 2308160050002753 Your question was successfully submitted to Microsoft Support TrackingID#2308160050002753

Incident title: Date output a day before the chosen date from Adaptive Card form

Cheers,

Fernando
fernandosilva 681 on at

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Re: Support ticket not responded, lack of experience and competence from support

Hi @HenryJammes ,

Yes I can, when the platform works.

At the moment is just showing me a blank page loading nothing and that is also very upsetting.

Cheers,

Fernando
HenryJammes on at

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Re: Support ticket not responded, lack of experience and competence from support

Hi @fernandosilva

Sorry to hear this.
Can you share the ticket number with me?

Thank you
Henry