cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Anonymous
Not applicable

Problem installing Power Automate Desktop

Hi,

I'm having some problems of installing Power Automate Desktop.

Installer always fails and I have been digging in to it, but haven't find working solution yet. In error log the issue seems to be the following:

"The installation failed. Service "UIFlowService" failed to start. Verify that you have sufficient privileges to start system services"

I have tried instructions found from internet:

1) Added my own account to log on as a service and made sure that services listed here are present:
https://powerusers.microsoft.com/t5/General-Power-Automate/Service-UIFlowService-UIFlowService-faile...

2) From Services.msc I have tried to start the service manually without luck. I also tried to change services log on information to my own account or give it local system account rights. Not working.

I'm running Power automate on my personal computer with Win 10 Pro and admin privileges. Does someone have any suggestions what might be wrong here?

16 REPLIES 16
msheets
Employee
Employee

Any update here? Running into this same issue 3 weeks later.

Sarosh
Employee
Employee

The Power Automate Desktop installer puts the installation logs in %temp%\Power_Automate_Desktop_*. If you could share the file, it will give us something to go on.

Shalu
Employee
Employee

Hello @Anonymous 

 

Please follow the below instructions and let us know, if it helps in fixing the issue:

(i) Ensure the .net version is 4.8 Runtime framework. If not download and install https://dotnet.microsoft.com/download/dotnet-framework/net48
(ii) Complete all pending Windows updates, if any. 
(iii) Uninstall ‘Power Automate Desktop” from Control Panel > Programs > Uninstall a Program
(iv) Open File Explorer and navigate to %localappdata% >Microsoft and delete “Power Automate Desktop” folder.
(v) Also, navigate to %programdata% > Microsoft and delete “Power Automate Desktop” folder.
(vi) Download latest setup from PAD and reinstall (as admin if possible) 
(vii) If the same issue shows up, restart the system and reinstall using the same setup file. 
Note :- If a different setup is used after restarting the pc, the issue will continue. 

 

If the issue persists, check if the logs mentioned as vcredist64. (find using Ctrl+F)

(i) To navigate to logs: %programdata%\microsoft\power automate desktop\logs.
(ii) Then check the control panel. if this 64bit version of visual c++ redist exists. If yes, uninstall it manually and restart the pc. 
(iii) Launch the pad installer as admin and install again. 

Shalu_1-1614752750421.png

 

If the C++ approach does not fix the issue, then follow the below steps:

(i) Access the Registry Editor and navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft
(ii) Check if Power Automate Desktop registry exists 
(iii) If it doesn't exist, it is a permission issue, you need to allow full control permissions to the Microsoft folder from the path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft 
Right-click on folder -> Permissions -> Full Control 
(iv) Create Power Automate Desktop Key in the same path 
(v) Now install PAD 
(vi) Creating a Registry key with Power Automate Desktop under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft and give full control permissions to the all users, fixes the issue. 


If this post helps, then please Accept it as the solution to help the other members find it more quickly.

 

Regards,

Shalini M

john-dund
Employee
Employee

Hi TP13,

 

Can you try installing agian, and then going into the event viewer (Start menu > Event Viewer) and then go to Windows Logs > Applications, and then see if you can find an error corresponding to starting the UIFlowService, and give the error that is described in the general box?

 

Thanks,
John

second_timothy
New Member

I have the same problem. Using Win 10 pro. I'm trying to install with full local admin rights.

 

I was able to add "everyone" to the secpol.msc log in as a service, but it didn't make a difference. Before adding "everyone" I hade this in there:
NT SERVICE\ALL SERVICES

NT SERVICE\UIFlowService

 

Any other suggestions?

DonV
Frequent Visitor

FWIW, uninstalling the Visual C++ package solved it for me.

Hi second_timothy, can you either paste or send me in a private message what's in your event viewer related to this failure, assuming you have one?

second_timothy
New Member

I read the removal of the visual c++ thing but I guess forgot to do it.

 

I removed it (I had same version as Shalu's screenshot), rebooted, and then the install worked perfectly.

 

Thanks!!

pat1202003
New Member

I too am unable to install PAD. I tried what Shalu listed, but it still doesn't install.

 

Here is what I get in my application Event Log:

 

UIFlowService
Exception caught during service startup:
System.Net.HttpListenerException (0x80004005): Access is denied
at System.Net.HttpListener.AddAllPrefixes()
at System.Net.HttpListener.Start()
at Microsoft.Flow.RPA.Service.Core.HttpProxy.ProxyServer.Start()
at Microsoft.Flow.RPA.Service.MicrosoftFlowRPAUnattendedService.InitProxyServerComponents(ILocalSessionsHandler localSessionHandler, IConfigurationManager configurationManager)
at Microsoft.Flow.RPA.Service.MicrosoftFlowRPAUnattendedService.OnStart(String[] args)

 

 

Also a Sysmon Process Create log if it will help:

 

Process Create:
RuleName: -
UtcTime: 2021-03-03 22:59:54.704
ProcessGuid: {d2df8052-14ea-6040-7012-000000006500}
ProcessId: 2676
Image: C:\Program Files (x86)\Power Automate Desktop\UIFlowService.exe
FileVersion: 2.5.80.21056
Description: UIFlowService
Product: Microsoft Flow Robotic Process Automation
Company: Microsoft Corporation
OriginalFileName: UIFlowService.exe
CommandLine: "C:\Program Files (x86)\Power Automate Desktop\UIFlowService.exe"
CurrentDirectory: C:\WINDOWS\system32\
User: NT SERVICE\UIFlowService
LogonGuid: {d2df8052-14ea-6040-b41b-e01200000000}
LogonId: 0x12E01BB4
TerminalSessionId: 0
IntegrityLevel: High
Hashes: MD5=2B85BE19FA2C22C27D592BF09B9D1625,SHA256=5C32D270EA4DC1DC4F2E76927DE3F7AEEC160F4353AA7A087C1267F5C3415990,IMPHASH=F34D5F2D4577ED6D9CEEC516C1F5A744
ParentProcessGuid: {d2df8052-b5b5-603e-0b00-000000006500}
ParentProcessId: 900
ParentImage: C:\Windows\System32\services.exe
ParentCommandLine: C:\WINDOWS\system32\services.exe

Shalu
Employee
Employee

Hello @pat1202003 

 

Please check In Task Manager -> Services tab on the target machine, is UIFlowService running? Related troubleshooting steps if it's not (may need admin privileges / IT assistance):

https://powerusers.microsoft.com/t5/General-Power-Automate/Service-UIFlowService-UIFlowService-faile...

 

Also, request you to completely uninstall PAD before re-installing by following the instructions mentioned below:

 

  • Uninstall ‘Power Automate Desktop” from Control Panel > Programs > Uninstall a Program
  • Open File Explorer and navigate to %localappdata% >Microsoft and delete “Power Automate Desktop” folder.
  • Also, navigate to %programdata% > Microsoft and delete “Power Automate Desktop” folder.
  • Install the latest version of PAD: https://go.microsoft.com/fwlink/?linkid=2102613
  • Check the services. Restart the UIFlow services, if it is not running.

If the issue persists, please share the Event viewer logs, if you can find an error corresponding to starting the UIFlowService, and give the error that is described in the general box?

 

If this post helps, then please Accept it as the solution to help the other members find it more quickly.

 

Regards,

Shalini M

ramadi
Frequent Visitor

I have some issues with the installation, find below the errors from the log:

[2B14:2B40][2021-03-04T11:22:56]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Power Automate Desktop\Global'
[2B14:2B40][2021-03-04T11:22:56]e000: Error 0x800700a1: Failed to open registry key.
[2B14:2B40][2021-03-04T11:22:56]i000: RegistrySearchValue failed: ID '\LogShipper', HRESULT 0x800700a1
[2B14:2B40][2021-03-04T11:22:56]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Power Automate Desktop\Global'
[2B14:2B40][2021-03-04T11:22:56]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Power Automate Desktop\Global'

Shalu
Employee
Employee

Hello Everyone,

 

Please ensure that the pre-requisites are in place as per below link:

https://docs.microsoft.com/en-us/power-automate/ui-flows/setup

 

Regards,

Shalini M

john-dund
Employee
Employee

Hi @pat1202003, can you please try to open up a command window, and type the following: 

netsh http show urlacl url=https://+:4723/

and let me know the output?  

Hi @ramadi ,

The missing registry keys are expected, they do not cause the install to fail and you can safely ignore these errors.

The reason for your install failure can be found in the installing user's %temp% folder, in the file that matches this format: Power_Automate_Desktop_*_*_MicrosoftFlowRPA.log

In cases where a Windows service failing to start failed the install, details about why can be found in these two places:
    - event viewer > Windows Logs > Application

    - %programdata%\Microsoft\Power Automate Desktop\Logs (you will need Admin privileges to copy the logs from this folder to another location on your machine in order to open the log files, this folder is write only).

kumarshanu_8
New Member

I am able to login but unable to run any flows. Facing this issue in power automate desktop for almost 2 weeks now.

 

Giving me a error: 
The connection between the console and the designer wasn't established. Please restart Power Automate and try again.

FYI......

kumarshanu_8_0-1658135743087.png

Can someone please help in resolving this issue. Thanks in advance.

THorr
New Member

This might help: When Power Automate asks for your email address it does not give you an option to enter a password. Instead, use an invalid email address. It will come back to say it is an invalid email address. Of course. But now it allows you to put in the correct email address and NOW it will prompt you for the password. This would solve some issues discussed here and give a hint how to fix the others. 

Helpful resources

Announcements

Win free tickets to the Power Platform Conference | Summer of Solutions

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**

Celebrating the June Super User of the Month: Markus Franz

Markus Franz is a phenomenal contributor to the Power Apps Community. Super Users like Markus inspire others through their example, encouragement, and active participation.    The Why: "I do this to help others achieve what they are trying to do. As a total beginner back then without IT background I know how overwhelming things can be, so I decided to jump in and help others. I also do this to keep progressing and learning myself." Thank you, Markus Franz, for your outstanding work! Keep inspiring others and making a difference in the community! 🎉  Keep up the fantastic work! 👏👏 Markus Franz | LinkedIn  Power Apps: mmbr1606  

Copilot Cookbook Challenge | Week 1 Results | Win Tickets to the Power Platform Conference

We are excited to announce the "The Copilot Cookbook Community Challenge is a great way to showcase your creativity and connect with others. Plus, you could win tickets to the Power Platform Community Conference in Las Vegas in September 2024 as an amazing bonus.   Two ways to enter: 1. Copilot Studio Cookbook Gallery:  https://aka.ms/CS_Copilot_Cookbook_Challenge 2. Power Apps Copilot Cookbook Gallery: https://aka.ms/PA_Copilot_Cookbook_Challenge   There will be 5 chances to qualify for the final drawing: Early Bird Entries: March 1 - June 2Week 1: June 3 - June 9Week 2: June 10 - June 16Week 3: June 17 - June 23Week 4: June 24 - June 30     At the end of each week, we will draw 5 random names from every user who has posted a qualifying Copilot Studio template, sample or demo in the Copilot Studio Cookbook or a qualifying Power Apps Copilot sample or demo in the Power Apps Copilot Cookbook. Users who are not drawn in a given week will be added to the pool for the next week. Users can qualify more than once, but no more than once per week. Four winners will be drawn at random from the total qualifying entrants. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once. If they are drawn multiple times, another user will be drawn at random. Prizes:  One Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value, does not include travel, lodging, or any other expenses) Winners are also eligible to do a 10-minute presentation of their demo or solution in a community solutions showcase at the event. To qualify for the drawing, templates, samples or demos must be related to Copilot Studio or a Copilot feature of Power Apps, Power Automate, or Power Pages, and must demonstrate or solve a complete unique and useful business or technical problem. Power Automate and Power Pagers posts should be added to the Power Apps Cookbook. Final determination of qualifying entries is at the sole discretion of Microsoft. Weekly updates and the Final random winners will be posted in the News & Announcements section in the communities on July 29th, 2024. Did you submit entries early?  Early Bird Entries March 1 - June 2:  If you posted something in the "early bird" time frame complete this form: https://aka.ms/Copilot_Challenge_EarlyBirds if you would like to be entered in the challenge.   Week 1 Results:  Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1.  @Mathieu_Paris 1.   @SpongYe 2.  @Dhanush 2.   @Deenuji 3.  n/a3.   @Nived_Nambiar  4.  n/a4.   @ManishSolanki 5.  n/a5.    n/a

Your Moment to Shine: 2024 PPCC’s Got Power Awards Show

For the third year, we invite you, our talented community members, to participate in the grand 2024 Power Platform Community Conference's Got Power Awards. This event is your opportunity to showcase solutions that make a significant business impact, highlight extensive use of Power Platform products, demonstrate good governance, or tell an inspirational story. Share your success stories, inspire your peers, and show off some hidden talents.  This is your time to shine and bring your creations into the spotlight!  Make your mark, inspire others and leave a lasting impression. Sign up today for a chance to showcase your solution and win the coveted 2024 PPCC’s Got Power Award. This year we have three categories for you to participate in: Technical Solution Demo, Storytelling, and Hidden Talent.      The Technical solution demo category showcases your applications, automated workflows, copilot agentic experiences, web pages, AI capabilities, dashboards, and/or more. We want to see your most impactful Power Platform solutions!  The Storytelling category is where you can share your inspiring story, and the Hidden Talent category is where your talents (such as singing, dancing, jump roping, etc.) can shine! Submission Details:  Fill out the submission form https://aka.ms/PPCCGotPowerSignup by July 12th with details and a 2–5-minute video showcasing your Solution impact. (Please let us know you're coming to PPCC, too!)After review by a panel of Microsoft judges, the top storytellers will be invited to present a virtual demo presentation to the judges during early August. You’ll be notified soon after if you have been selected as a finalist to share your story live at PPCC’s Got Power!  The live show will feature the solution demos and storytelling talents of the top contestants, winner announcements, and the opportunity to network with your community.  It's not just a showcase for technical talent and storytelling showmanship, show it's a golden opportunity to make connections and celebrate our Community together! Let's make this a memorable event! See you there!   Mark your calendars! Date and Time: Thursday, Sept 19th Location: PPCC24 at the MGM Grand, Las Vegas, NV 

Tuesday Tip | Accepting Solutions

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   To enhance our collaborative environment, it's important to acknowledge when your question has been answered satisfactorily. Here's a quick guide on how to accept a solution to your questions: Find the Helpful Reply: Navigate to the reply that has effectively answered your question.Accept as Solution: Look for the "Accept as Solution" button or link, usually located at the bottom of the reply.Confirm Your Selection: Clicking this button may prompt you for confirmation. Go ahead and confirm that this is indeed the solution.Acknowledgment: Once accepted, the reply will be highlighted, and the original post will be marked as "Solved". This helps other community members find the same solution quickly. By marking a reply as an accepted solution, you not only thank the person who helped you but also make it easier for others with similar questions to find answers. Let's continue to support each other by recognizing helpful contributions. 

Reminder: To register for the Community Ambassador Call on June 13th

Calling all Super Users & User Group Leaders   Reminder: To register for the Community Ambassador Call on June 13th—for an exclusive event for User Group Leaders and Super Users! This month is packed with exciting updates and activities within our community.   What's Happening: Community Updates: We'll share the latest developments and what's new in our vibrant community.Special Guest Speaker: Get ready for an insightful talk and live demo of Microsoft Copilot Studio templates by our special guest.Regular Updates: Stay informed with our routine updates for User Groups and Super Users.Community Insights: We'll provide general information about ongoing and upcoming community initiatives. Don't Miss Out: Register Now: Choose the session that fits your schedule best.Check your private messages or Super User Forum for registration links. We're excited to connect with you and continue building a stronger community together.   See you at the call!  

Users online (2,884)