I want to use Virtual agent with a language that is not supported.
It´s not even in the list here:
As I see it I have 2 options.
Approach 1 is to put MsBotFramework infront of the VA to do the translation - which then can send the message in English to the VA.
Approach 2 is it manage everything inside VA, but for EVERY step in the conversation I need to use Power Automate which can send the message to an AzureFunction which can do the translation for me back to English.
Benefit with approach 2 is that I still can use the webchat client - which has much better design than the client in BotFramework. Another benefit is that after a few years when my language becomes available, it´s a quite small job to remove it and start using the native translation functionality.
Benefit with approach 1 is that it might be a cleaner approach. But drawback is that is that is quite complicated to pass the messages like this and requires quite a lot of code.
Anyone how have any input here or better ideas? Thanks a lot! 🙂