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mscherotter
Microsoft
Microsoft

Topic validates fine and saves but the topic list sill shows "2 errors" preventing publishing

A topic validates fine in the topic checker on the canvas but when the bot is published, 2 errors are shown in the topic status with no description.

Going to the authoring canvas shows no errors.

Any suggestions?

Thanks,
Michael

8 REPLIES 8
renatoromao
Super User
Super User

Hi @mscherotter ,

 

When you are publishing the bot, the error occurred showing your custom topic or just an error in topics?

Because the problem could be inside another topic.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Hi @mscherotter,

Thanks for reporting the issue. We'd like to debug this with your help. Can you share a screenshot of your Topic list and Publish where it shows the errors, and then the authoring canvas for the topic, that would be a good starting point. 

Thanks
Gitika

Any solution to this issue ? I'm experiencing the same thing.

2 errors show next to the topic in Topic view, but when I go into Authoring Canvas and check the topic no errors show.

There are no errors in any of the other topics.

 

Publishing fails with this unhelpful message:

 

The bot content is not valid. Please fix the following errors [{"Key":"new_topic_3716d81410e6489c8cb32ea2d5be14a5_db1f76b081dc43389df9dd2df7518737_confirmedsuccess","Value":[{"NodeId":"873b869b-eaff-4dc2-91d2-674ae00cd08d","ValidationRule":11,"ViolationSeverity":0}]},{"Key":"new_topic_c01001a7541140d1920c3e1d71eb169f","Value":[{"NodeId":"5996932a-7931-41df-916d-5aac4f770f92","ValidationRule":10,"ViolationSeverity":1},{"NodeId":"5996932a-7931-41df-916d-5aac4f770f92","ValidationRule":10,"ViolationSeverity":1}]}]
Diagnostic Trace Id: LqNmy

some progress with this - though not what I expected.

 

The topic showing "2 Errors" but with no errors reported by topic check, was actually not the only topic causing problems with publishing. By gradually working through the topic removing actions where I could, I managed to remove the reported 2 errors, though it was actually not obvious why - the removed action had no inherent errors.

 

The error caused during publishing was caused by a different topic - named "confirmedsuccess" and mentioned in the error message below. It had a loose system included node for asking for feedback - once this was connected to another node, the publish worked.

 

I am facing the same error. how do I resolve it?

Lvdk
Frequent Visitor

Hi @mscherotter ,

 

I'm having the same issue with my PVA. Did you manage to fix your issue?  

kgreen8790
Advocate II
Advocate II

I am having the same issue. I have tested the topic and am able to get through it with no errors, when I run the topic checker inside the topic's canvas it shows no errors but on the topics home page it shows 10 errors on that same topic. Any resolution to this?

topic canvas shows no errorstopic canvas shows no errorstopics page shows error on same topictopics page shows error on same topic

I finally found why the errors were showing. I had to create a copy of my topic and on the copy delete one item at a time, save, and check the topics homepage until the errors disappeared to find where the issue was happening. I had a multiple choice response question where one of the answers was "Other". For some reason PVA didn't like either the number or contents of synonyms I was using for it. It wasn't the case for the other answer options as each of them had roughly the same number of synonyms so not sure what was causing it for just this one option but I took it down to a single synonym "General" and that made the errors disappear. Strange behavior from the PVA on this one. 

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