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Level: Powered On

"Send email with options" approval problems

Hi There,


I 've used "Send email with options" as an alternative approach when the approvers are outside the orgnization. 

Now we have some users from a G suite domain. And sometimes we got responses from the email even when the approver did not touch the email at all. Sometimes "Approve" and sometimes "Deny".

It is pretty weird. Do you have any idea what happened?


We tested it for users and Gmail users, no problem at all. But meet problems with G suite users.



Level: Powered On

Re: "Send email with options" approval problems

BTW, There are two choices of "Send email with options". One is for Office 365 outlook and the other is for

Is there any differences with these two?



Community Support Team
Community Support Team

Re: "Send email with options" approval problems

Hi @gstit,


Do you create a parallel action in the send emails action or configure run after previous action time out?

There is a similar post maybe could help you:


If you use Office 365 outlook,  you can only use an Office 365 account to log in.

If you use, you can use both an office 365 account and a personal outlook account ( to log in.


Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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