office 365 groups mail connector trigger on forwarded email and then get the actual contents of the email.

[VR-Scott]

Hi I am trying a proof of concept to use a group mail trigger instead of  the inbox trigger so we not tied to 1 person.

The trigger doesn't seem to trigger if it's a forwarded email being sent could someone explain why and if there is a work around?

Also how do I actually get the text(context) of the email?

I don't have access to graph API so I can't use that to get the email context.

Thanks and kind regards.

[VictorIvanidze]

Could you show your flow?

[VR-Scott]

Hi @VictorIvanidze 
Thanks for your reply sorry for the delay.
Bellow please see my flow.
I have come right with getting the text of the email.
I'm just still having issues with the forwarded emails not triggering the trigger.
I have therefor focussed the screen shots on the trigger part of the flow please let me know if you require more detail from 1 of the actions.

 

 

[VictorIvanidze]

What do you mean by "forwarded emails"?

What's difference between normal and forwarded email?

[VR-Scott]

Hi @VictorIvanidze thanks for the quick reply.

By "forwarded" email I mean when and email contains a thread of previous emails in the conversation.
i.e. if instead of sending a new email you receive an email and you click on the option "forward" and thus forward it to the group mail.
The reason I am trying to make sure it can handle this is because it's related to invoicing so the email is likely to be sent from 1 person to another a few times before getting to the trigger inbox.
So I want to make sure it can be handled.
Thanks again for all your help so far.

[VictorIvanidze · Accepted solution]

Sorry I still don't catch your point. Could you confirm that with normal emails your flow is working properly but not with forwarded emails?

[VR-Scott]

HI @VictorIvanidze Sorry for using your time like this it seems that seeing as I was constantly forwarding the same email and it seems that doesn't trigger but if I delete the thread from the inbox and send again then it does trigger.

I apologise for wasting your time.
I now need to find out from the "client" are they likely to keep posting on the same thread or would each time have a different Subject.

Thanks for all the help it was your questions that helped me see the error in my testing.