Vertical Scroll Bar width

[ebowditch]

I have an app that allows users to track their calls, forward, etc. Written a while back - but one user has started seeing her scroll bar width go 'wide' (see bad scroll bar attachment). No one else has this problem (see good scroll bar attachment).

I thought it might a Windows setting, but nothing else (like excel) has fat scroll bars.

There was a posting about scroll bars overlapping controls on templates, but this is a canvas based app all the way, no templates involved.

Any advice? thanks in advance.

[TheRobRush]

I think you forgot your example images you referenced?

[ebowditch]

I will try uploading again - maybe drag n drop vs browse will do the trick!

[TheRobRush]

Just to clarify, outside of excel only, have you tried things like the file explorer etc to ensure that scroll bar issue doesn't exist anywhere else?

[TheRobRush]

If it is, I would start by checking what browser she is using, and if same as rest of team, clear her cache and ensure the browser is up to date

[ebowditch]

thanks, yes, I will check when she is available - thanks for speedy response!

[ebowditch]

Hi, finally getting caught up with this user - she is using Edge, she cleared her cache, no other apps show this behavior. Version 99.0.1150.46 (Official build) (64-bit). Still has the issue.

[Alderney · Accepted solution]

Some people want to vary the width of the scroll bar, maybe if there's something in the settings, it might help those of us who want to the vary the width

[ebowditch]

That's a good point! Of course, the person experiencing the issue left for a different position so we may never know! But given aging populations and eyes etc. adjusting width could be like adjusting font, etc. Thanks!