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Inogic
Solution Specialist
Solution Specialist

We are all familiar with the Sales Copilot and its time-saving features. In the previous blog, we have seen how copilot helps to boost sales efficiency in Microsoft Dynamics 365 CRM. In addition to it, users can now customize Copilot to generate a summary and recent changes list based on the columns that matter the most to them according to their business needs.

Now, let’s explore the capabilities included in the latest feature:

 

Updated UI:

  • The first thing is the updated UI

Improving-Relevance-of-Copilot-Summary-1

 

Summary:

  • Previously for generating summaries, you had to select the views and columns then the summary used to be created using the first seven columns from the selected view.

But now you no longer need to select the view and you can configure up to 10 columns for generating Lead and Opportunity summaries. You can even add the columns of the Related table for summary as shown below:

Improving-Relevance-of-Copilot-Summary-2

 

 

You must select at least 4 columns, up to a maximum of 10. If you add/select more than 10 columns then clear the checkbox or select columns that you don’t need and click on the Delete icon or else you will see the warning at the top and the Save button will be disabled as shown below:

Improving-Relevance-of-Copilot-Summary-3

 

Improving-Relevance-of-Copilot-Summary-4

 

Recent Changes:

  • Now you can configure up to 10 columns for compiling a recent changes list for Opportunities and leads.

Note: When you add a column from a related table that doesn't have audit history turned on, Turn audit on appears in the notification bar. Select it to turn on auditing for the table. If you remove the column later, you need to turn off the audit history for the table manually.

 
Improving-Relevance-of-Copilot-Summary-5

 

Improving-Relevance-of-Copilot-Summary-6

 

What’s new with my sales records?

  • What’s new with my sales records prompt of Sales Copilot lists the records that were updated in the last 7 days and the list is generated from the audit history of respective tables.
Improving-Relevance-of-Copilot-Summary-7

 

To get the list of records updated,

  • For the Lead and Opportunity table, the columns you have configured in the Recent Changes list are considered. For instance, if you've set up 3 columns from the lead table and 7 from the related table, only changes to those 3 lead columns will be utilized to identify updated lead records.
  • For Account records, the criteria involve Contacts, leads, and opportunities created for the account in the last seven days, along with changes to columns in the Quick Find view of the account table. If you wish to track changes to additional columns, simply add them to the Quick Find view of your account table.

Conclusion:

This enhancement resulted in users prioritizing leads more efficiently, being updated on recent changes, focusing on high-potential opportunities, and dedicating more time to meaningful customer engagement.

Inogic
Solution Specialist
Solution Specialist

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Inogic
Solution Specialist
Solution Specialist

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Inogic
Solution Specialist
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This feature allows us to track progress, make informed decisions through risk assessments, and optimize the execution of the project.

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Inogic
Solution Specialist
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Using Copilot, we can create a website conveniently and even create a sub-component of a website using a low code process.

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hugobernier
Impactful Individual
Impactful Individual

Today, we are excited to unveil new features within Power Platform that incorporate next-generation AI, in including conversation boosters with Power Virtual Agents and AI Builder introducing a create text with GPT model. These features bring both a new way for developers to solve business problems and a new way for end-users to leverage AI in the flow of their work to be more productive. This is a glimpse of what’s to come as we continue to ramp up our investment in AI across Power Platform.

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hugobernier
Impactful Individual
Impactful Individual

We'd like to invite you to join our ever-growing Microsoft Power Platform Community LinkedIn group where you will be able to discover the latest platform-wide ideas, insights, events, and helpful resources.

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hugobernier
Impactful Individual
Impactful Individual

Get the efficiency of low-code speed and the advanced design, development, and security tools usually offered by more traditional and complex development platforms. 

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ArafatTehsin
Resolver I
Resolver I

This post talks about making your bot accessible by adding Speech capability as well as surfacing to the famous Telephony channels

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ArafatTehsin
Resolver I
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This post talks about the latest features and capabilities announced for Microsoft Power Virtual Agents at the Build 2022 conference.

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D365Goddess
Most Valuable Professional
Most Valuable Professional

If you are attending the Microsoft Build event May 24th to May 26th 2022, then you might be aware of some of the new capabilities that are coming to Power Virtual Agents! Microsoft is leveling up the Power Virtual Agents application and taking it to new heights! There were several exiting announcements made regarding the new features and functionality of the application and in this article I will give you a high level overview of some of the most important items that were mentioned. I am super excited about the new Power Virtual Agent features, and hopefully you will be too after reading this article and watching my video below! Keep in mind I haven't had a lot of time to play around with most of these features, but I am planning to write additional, more detailed articles on these features at a later time.

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Heddanewman
Employee
Employee

Microsoft has long had a thriving technical community. From members here on the Microsoft Tech Community forums to in-person events and more around the world, the community has supported learning, career development, and personal development. Community initiatives, like SharePoint Saturdays that were already evolving to embrace more Microsoft 365 services, were deeply impacted by the pandemic. Those of us committed to supporting community, like Jeff, myself, and others, have been discussing the situation for some time and those discussions have led to the creation of this new Community Initiative.

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rishona_elijah
Most Valuable Professional
Most Valuable Professional

If you are using your Power Virtual Agents in Microsoft Teams, it is possible to have the bot send a message to a user proactively. That means, rather than waiting for the user to chat to the bot, the bot can be the first one to message them. This can be achieved by using the Post a message in a chat or channel Microsoft Teams action in Power Automate.

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rishona_elijah
Most Valuable Professional
Most Valuable Professional

PVA Tip: Move Return value(s) to Power Virtual Agents flow action earlier in the process to give control back to the chatbot faster and reduce customer wait time.

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Expiscornovus
Most Valuable Professional
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In some scenarios your Power Virtual Agent will respond with a set of results. This blog will demonstrate how you can use mark down to nicely format that response. In this example we will use a Power Virtual Agent to retrieve a list of relevant FAQ articles for the user from SharePoint Online list. With mark down we will format that list to a table.

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renatoromao
Most Valuable Professional
Most Valuable Professional

Hi Community,

 

In this article, you will able to add Power Virtual Agents chatbots to SharePoint pages without writing any codes.

I developed a component to do a better integration with SharePoint Modern Pages using SharePoint Framework (SPFx).

 

Video: https://youtu.be/0maHXnFO_fY

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Jcook
Most Valuable Professional
Most Valuable Professional

You added a Flow in Power Virtual Agents in Teams, you now want to edit that Flow. Where is it? Come check out the answer!

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TomaszPoszytek
Most Valuable Professional
Most Valuable Professional

Ever been there? You know what question you want to ask to a chatbot, but it is not trained to understand it, so instead telling you, it doesn’t know the answer, it’s just constantly asking you to rephrase the question?

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