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twarrington68
Frequent Visitor

Gateway was not found after logging out of server where On-Premises Gateway is installed

I have the On-Premises Data Gateway installed on a server machine.  I configure the gateway on that machine and everything works fine.  I then log out of that machine and some time later the gateway shows "Offline".  When I log back into the server and open the OPG I am presented with the message "Gateway was not found.  Please try to reconfigure the gateway."

 

Can anyone help me with this one?

1 ACCEPTED SOLUTION

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twarrington68
Frequent Visitor

I think I figured out my problem.  Another user on the same server had also created a gateway.  When I discovered this, I found out they recently started having a similar "problem".  We got together and just shared one gateway and the problem seams to be gone.

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2 REPLIES 2
Michael_Shen_JT
Community Support
Community Support

I met similar issue before, normally it can be fixed after unintall & reinstall.

You may also have a try.

If the gateway works after the reinstall, you may check the gateway log if anything valuable can be found to avoid that in future

twarrington68
Frequent Visitor

I think I figured out my problem.  Another user on the same server had also created a gateway.  When I discovered this, I found out they recently started having a similar "problem".  We got together and just shared one gateway and the problem seams to be gone.

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