cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
EGreen
Advocate I
Advocate I

Item Id doesn't belong to the current mailbox

Hopefully my final edit... @Anonymous alerted us that Microsoft has added a "Mailbox Address" field to Outlook actions. You can enter the address of the shared mailbox in this field to get back to original functionality. I'm keeping all previous solution details below just in case.

 

I've accepted the solution provided by @Anonymous on page 3. As a note for future users running into this issue, this solution requires a premium account. This will not be the best solution for a number of users (myself included), but it's the Microsoft-supported fix and (hopefully) the least likely to fail in the future. 

 

For more information on the Graph API solution, check the posts by @jonathanford on pages 5 and 6. 

 

If you do not have a premium account, the solution on page 3 offered by @Mindaugas is your best bet. You will need to add a new connection to Flow for the shared mailbox and then select that account as the connection for your Flow step. @RHCC gives more details on page 4 - you will also most likely need to add a password to the shared mailbox which is not intuitive. 

 

This is by far the easiest solution, but I'm concerned how long it will work before Microsoft breaks functionality in an update. They do not support shared mailbox connections in Flows that don't specifically use that language, which is a frustrating response given how many users were relying on these Flows for their daily business. 

 

Original post below:

 

Hi all - I'm having an issue with a couple Flows that were previously working without error.

 

When a new email arrives in a shared mailbox runs in a separate Flow and creates a SharePoint list item. One of the attributes added is the id of the trigger email (MessageId from the triggerBody). 

 

I have two other Flows that will reply to this initial email using Reply to email. The stored MessageId is used to reply to the correct email. This has been working for 4+ months without error, but started failing today with the error shown in the Subject (Item Id doesn't belong to the current mailbox). 

 

Myself and one other user are not having this failure. I had a user who was experiencing the failure check their connections in Flow and all apps were still connected. I also had them check their access to the shared inbox in Outlook and they still had full access.  

 

Has anyone run into something similar or have any suggestions? It seems like it must be a user connection to the shared inbox but I'm not sure what else to look into. Thanks!

 

**Editing to note that the Get email step is also failing when referencing the ID of an email in a shared mailbox.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Anonymous
Not applicable

I found a "solution". Which is actually just doing what Microsoft is advising us to do: Use the Graph API.

 

First step is to use the HTTP with Azure AD connector: Invoke an HTTP request:

 

0.png

 

Then you have to create a new connection. In the documentation, Microsoft specifies that we must use "https://graph.microsoft.com/" as both the Base Resource URL and the Azure Resource URI:

 

1.png

Then simply click on "Sign In", and use your personal credentials.

 

Now you can simply refer to the Outlook REST API documentation (or the rest of Microsoft Graph).

Example on how to flag an e-mail:

 

2.png

 

Remember to change the shared mailbox in the URL: ENTERSHAREDMAILBOX@HERE.COM should of course be replaced with the shared mailbox that you are working with.

View solution in original post

Anonymous
Not applicable

My premier support tech just sent me the following message

 

I just wanted to provide you an update that after passing the feedback to the Product team that multiple users complained about existing functionality breaking,

The Product team has deployed a fix for this where an optional parameter is added to the outlook actions to specify the shared mailbox address.

This should provide the support and users should not see the error that they were seeing earlier.

screenshot.png

View solution in original post

145 REPLIES 145
rsaikrishna
Community Champion
Community Champion

@EGreen ,

Can you try removing the connection and adding it back? If the connection has any hickups, it will be corrected. Also, any changes to the a/c to the shared inbox will be refreshed.

 

Please let us know if this helps you.

@rsaikrishna  Thank you for the suggestion - I've had that solve issues in the past before. No such luck though, the Flow is still failing with the same error message. 

Anonymous
Not applicable

Has this issue got resolved? As i am also facing the same issue from yesterday.

I haven't found a solution yet.

 

@Anonymous Out of curiosity, is your issue also relating to a shared mailbox?

Anonymous
Not applicable

@EGreen Yes it is related to Shared mailbox

sobenson
Resolver I
Resolver I

I am having the same issue.  I my flow is create an item in SharePoint from a shared mailbox, then delete the email.  The error is "Item Id doesn't belong to the current mailbox."

Anonymous
Not applicable

I'm having the same issue as well. My flow have been running for +2 months without any issues, now all are failing with the error:

"Item Id doesn't belong to the current mailbox.", when I am trying to "Flag E-mail"

Th same issue "Item Id doesn't belong to the current mailbox. on "Get Attachments" , did not any chnage and worked for 3 month

Just now I wrote ticket on MS support with this issue, so we will see...

Stewartjohn100
Advocate II
Advocate II

Same issue - multiple failures on flow that monitors emails arriving into a Shared Mailbox.

@Stewartjohn100 Is the When a new email arrives in a shared mailbox trigger failing for you? Or a later flow that references the ID of the email in the shared mailbox? I haven't had any failures on the trigger so far.

 

@EmilBSP Thank you for submitting the ticket. Hopefully that will get some attention on this error.

I'm also seeing the issue.

 

The trigger works but when trying to save the attachment in the mail I get the error:

 

 
  "status"404,
  "message""Item Id doesn't belong to the current mailbox.\r\nclientRequestId: (AGUID)\r\nserviceRequestId: (AGUID)",
 
    "message""Item Id doesn't belong to the current mailbox.",
    "code""ErrorInvalidMailboxItemId",
    "originalMessage""Item Id doesn't belong to the current mailbox."
 
  "source""office365-eus2.azconn-eus2-01.p.azurewebsites.net"

Hi @EGreen 

 

My flow starts with "When a new email arrives in a shared mailbox" and then does some interim steps to capture data from the email and output it to a SharePoint. The final step in the flow is to Mark the email as 'Read'  (Mark as read or unread (V2)) - It's this final step that is failing - the error details are "Item Id doesn't belong to the current mailbox."

 

Thanks.

Error details:

 

{
  "error": {
    "code""ErrorInvalidMailboxItemId",
    "message""Item Id doesn't belong to the current mailbox.",
    "innerError": {
      "request-id""87da33ff-fa43-4cdf-8258-aa8cc6e23643",
      "date""2020-04-22T10:17:53"
    }
  }
}

UPDATE

 

It appears that the problem lies with the Action Get Email (V2)

If I create a basic flow using the trigger "When a new email arrives in a shared mailbox (v2)"

and use the action "Send a mail from a shared mailbox" to forward to my own mailbox - it works.

 

But if I try to do anything else with the email (copy the attachments via sftp in this case) using "Get email (v2)" I get the error - This only started happening today and the flow has been running for a long time.

timothydickson
Frequent Visitor

Indeed.  Same here.  Although my issue is intermittent.  It doesn't fail consistently... which is even more maddening.

Anonymous
Not applicable

I'm having the same issue. The Delete Email (V2) doesn't delete the email. The message id is being used.

I've started having the same error "Itme Id doesn't belong to current mailbox" since yesterday evening. This was working fine for a long time. 

jhargrov
Frequent Visitor

I am having the same issue this morning. I have 2 separate flows that get emails from 2 different Shared Inboxes and Create the email in a SharePoint list. Both are giving the error message below on the Get Email step. This has been working for almost 2 years without issue and just started last night. Need this fixed ASAP as it is holding up Business Critical operations. 

 

{
  "status"404,
  "message""Item Id doesn't belong to the current mailbox.\r\nclientRequestId: 6c40f5e1-81f3-4383-b667-c65ce0bbd6a7\r\nserviceRequestId: f940f2ba-16bd-45c0-bdc7-64fa427f3667",
  "error": {
    "message""Item Id doesn't belong to the current mailbox.",
    "code""ErrorInvalidMailboxItemId",
    "originalMessage""Item Id doesn't belong to the current mailbox."
  },
  "source""office365-eus2.azconn-eus2-01.p.azurewebsites.net"
}

Helpful resources

Announcements

Back to Basics: Tuesday Tip #1: All About YOUR Community Account

We are excited to kick off our new #TuesdayTIps series, "Back to Basics." This weekly series is our way of helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we will feature new areas of content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!     This Week's Tips: Account Support: Changing Passwords, Changing Email Addresses or Usernames, "Need Admin Approval," Etc.Wondering how to get support for your community account? Check out the details on these common questions and more. Just follow the link below for articles that explain it all.Community Account Support - Power Platform Community (microsoft.com)   All About GDPR: How It Affects Closing Your Community Account (And Why You Should Think Twice Before You Do)GDPR, the General Data Protection Regulation (GDPR), took effect May 25th 2018. A European privacy law, GDPR imposes new rules on companies and other organizations offering goods and services to people in the European Union (EU), or that collect and analyze data tied to EU residents. GDPR applies no matter where you are located, and it affects what happens when you decide to close your account. Read the details here:All About GDPR - Power Platform Community (microsoft.com)   Getting to Know You: Setting Up Your Community Profile, Customizing Your Profile, and More.Your community profile helps other members of the community get to know you as you begin to engage and interact. Your profile is a mirror of your activity in the community. Find out how to set it up, change your avatar, adjust your time zone, and more. Click on the link below to find out how:Community Profile, Time Zone, Picture (Avatar) & D... - Power Platform Community (microsoft.com)   That's it for this week. Tune in for more Tuesday Tips next Tuesday and join the community as we get "Back to Basics."

Announcing the MPPC's Got Power Talent Show at #MPPC23

Are you attending the Microsoft Power Platform Conference 2023 in Las Vegas? If so, we invite you to join us for the MPPC's Got Power Talent Show!      Our talent show is more than a show—it's a grand celebration of connection, inspiration, and shared journeys. Through stories, skills, and collective experiences, we come together to uplift, inspire, and revel in the magic of our community's diverse talents. This year, our talent event promises to be an unforgettable experience, echoing louder and brighter than anything you've seen before.    We're casting a wider net with three captivating categories:  Demo Technical Solutions: Show us your Power Platform innovations, be it apps, flows, chatbots, websites or dashboards... Storytelling: Share tales of your journey with Power Platform. Hidden Talents: Unveil your creative side—be it dancing, singing, rapping, poetry, or comedy. Let your talent shine!    Got That Special Spark? A Story That Demands to Be Heard? Your moment is now!  Sign up to Showcase Your Brilliance: https://aka.ms/MPPCGotPowerSignUp  Deadline for submissions: Thursday, Sept 28th    How It Works:  Submit this form to sign up: https://aka.ms/MPPCGotPowerSignUp  We'll contact you if you're selected. Get ready to be onstage!  The Spotlight is Yours: Each participant has 3-5 minutes to shine, with insightful commentary from our panel of judges. We’re not just giving you a stage; we’re handing you the platform to make your mark.     Be the Story We Tell: Your talents and narratives will not just entertain but inspire, serving as the bedrock for our community’s future stories and successes.    Celebration, Surprises, and Connections: As the curtain falls, the excitement continues! Await surprise awards and seize the chance to mingle with industry experts, Microsoft Power Platform leaders, and community luminaries. It's not just a show; it's an opportunity to forge connections and celebrate shared successes.    Event Details:  Date and Time: Wed Oct 4th, 6:30-9:00PM   Location: MPPC23 at the MGM Grand, Las Vegas, NV, USA  

September User Group Success Story: Reading Dynamics 365 & Power Platform User Group

The Reading Dynamics 365 and Power Platform User Group is a community-driven initiative that started in September 2022. It has quickly earned recognition for its enthusiastic leadership and resilience in the face of challenges. With a focus on promoting learning and networking among professionals in the Dynamics 365 and Power Platform ecosystem, the group has grown steadily and gained a reputation for its commitment to its members!   The group, which had its inaugural event in January 2023 at the Microsoft UK Headquarters in Reading, has since organized three successful gatherings, including a recent social lunch. They maintain a regular schedule of four events per year, each attended by an average of 20-25 enthusiastic participants who enjoy engaging talks and, of course, pizza.   The Reading User Group's presence is primarily spread through LinkedIn and Meetup, with the support of the wider community. This thriving community is managed by a dedicated team consisting of Fraser Dear, Tim Leung, and Andrew Bibby, who serves as the main point of contact for the UK Dynamics 365 and Power Platform User Groups.   Andrew Bibby, an active figure in the Dynamics 365 and Power Platform community, nominated this group due to his admiration for the Reading UK User Group's efforts. He emphasized their remarkable enthusiasm and success in running the group, noting that they navigated challenges such as finding venues with resilience and smiles on their faces. Despite being a relatively new group with 20-30 members, they have managed to achieve high attendance at their meetings.   The group's journey began when Fraser Dear moved to the Reading area and realized the absence of a user group catering to professionals in the Dynamics 365 and Power Platform space. He reached out to Andrew, who provided valuable guidance and support, allowing the Reading User Group to officially join the UK Dynamics 365 and Power Platform User Groups community.   One of the group's notable achievements was overcoming the challenge of finding a suitable venue. Initially, their "home" was the Microsoft UK HQ in Reading. However, due to office closures, they had to seek a new location with limited time. Fortunately, a connection with Stephanie Stacey from Microsoft led them to Reading College and its Institute of Technology. The college generously offered them event space and support, forging a mutually beneficial partnership where the group promotes the Institute and encourages its members to support the next generation of IT professionals.   With the dedication of its leadership team, the Reading Dynamics 365 and Power Platform User Group is poised to continue growing and thriving! Their story exemplifies the power of community-driven initiatives and the positive impact they can have on professional development and networking in the tech industry. As they move forward with their upcoming events and collaborations with Reading College, the group is likely to remain a valuable resource for professionals in the Reading area and beyond.  

A Celebration of What We've Achieved--And Announcing Our Winners

As the sun sets on the #SummerofSolutions Challenge, it's time to reflect and celebrate! The journey we embarked upon together was not just about providing answers – it was about fostering a sense of community, encouraging collaboration, and unlocking the true potential of the Power Platform tools.   From the initial announcement to the final week's push, the Summer of Solutions Challenge has been a whirlwind of engagement and growth. It was a call to action for every member of our Power Platform community, urging them to contribute their expertise, engage in discussions, and elevate collective knowledge across the community as part of the low-code revolution.   Reflecting on the Impact As the challenge ends, it's essential to reflect on the impact it’s had across our Power Platform communities: Community Resilience: The challenge demonstrated the resilience of our community. Despite geographical distances and diverse backgrounds, we came together to contribute, learn, and collaborate. This resilience is the cornerstone of our collective strength.Diverse Expertise: The solutions shared during the challenge underscore the incredible expertise within our community. From intricate technical insights to creative problem-solving, our members showcased their diverse skill sets, enhancing our community's depth.Shared Learning: Solutions spurred shared learning. They provided opportunities for members to grasp new concepts, expand their horizons, and uncover the Power Platform tools' untapped potential. This learning ripple effect will continue to shape our growth. Empowerment: Solutions empowered community members. They validated their knowledge, boosted their confidence, and highlighted their contributions. Each solution shared was a step towards personal and communal empowerment. We are proud and thankful as we conclude the Summer of Solutions Challenge. The challenge showed the potential of teamwork, the benefit of knowledge-sharing, and the resilience of our Power Platform community. The solutions offered by each member are more than just answers; they are the expression of our shared commitment to innovation, growth, and progress!     Drum roll, Please... And now, without further ado, it's time to announce the winners who have risen above the rest in the Summer of Solutions Challenge!   These are the top community users and Super Users who have not only earned recognition but have become beacons of inspiration for us all.   Power Apps Community:  Community User Winner: @SpongYe Super User Winner: Pending Acceptance Power Automate Community:  Community User Winner: @trice602 Super User Winner: @Expiscornovus  Power Virtual Agents Community: Community User Winner: Pending AcceptanceSuper User: Pending Acceptance Power Pages Community: Community User Winner: @OOlashyn Super User Winner: @ChristianAbata   We are also pleased to announced two additional tickets that we are awarding to the Overall Top Solution providers in the following communities:    Power Apps: @LaurensM   Power Automate: @ManishSolanki    Thank you for making this challenge a resounding success. Your participation has reaffirmed the strength of our community and the boundless potential that lies within each of us. Let's keep the spirit of collaboration alive as we continue on this incredible journey in Power Platform together.Winners, we will see you in Vegas! Every other amazing solutions superstar, we will see you in the Community!Congratulations, everyone!

September featured user group leader

 Ayonija Shatakshi, a seasoned senior consultant at Improving, Ohio, is a passionate advocate for M365, SharePoint, Power Platform, and Azure, recognizing how they synergize to deliver top-notch solutions. Recently, we asked Ayonija to share her journey as a user group leader, shedding light on her motivations and the benefits she's reaped from her community involvement.      Ayonija embarked on her role as a user group leader in December 2022, driven by a desire to explore how the community leveraged various Power Platform components. When she couldn't find a suitable local group, she decided to create one herself!    Speaking about the impact of the community on her professional and personal growth, Ayonija says, "It's fascinating to witness how everyone navigates the world of Power Platform, dealing with license constraints and keeping up with new features. There's so much to learn from their experiences.:        Her favorite aspect of being a user group leader is the opportunity to network and engage in face-to-face discussions with fellow enthusiasts, fostering deeper connections within the community. Offering advice to budding user group leaders, Ayonija emphasized the importance of communication and consistency, two pillars that sustain any successful community initiative.      When asked why she encourages others to become user group leaders, Ayonija said, "Being part of a user group is one of the best ways to connect with experienced professionals in the same field and glean knowledge from them. If there isn't a local group, consider starting one; you'll soon find like-minded individuals."      Her highlight from the past year as a user group leader was witnessing consistent growth within the group, a testament to the thriving community she has nurtured. Advocating for user group participation, Ayonija stated, "It's the fastest route to learning from the community, gaining insights, and staying updated on industry trends."   Check out her group: Cleveland Power Platform User Group

An MPPC23 Invitation from Charles Lamanna, CVP of Microsoft Business Applications & Platform

Hear from Corporate Vice President for Microsoft Business Applications & Platform, Charles Lamanna, as he looks ahead to the second annual Microsoft Power Platform Conference from October 3rd-5th 2023 at the MGM Grand in Las Vegas.Have you got your tickets yet? Register today at www.powerplatformconf.com  

Top Solution Authors
Users online (1,785)