Missing X-Request-JiraInstance with official Jira connector

[cegekaJG]

The "When a new issue is returned by a JQL query (V2)" trigger provided by the official Jira connector always results in an 400 error. The error message is as follows: 

X-Request-JiraInstance is not provided

This is despite the fact that I've provided my instance:

A glance at the flow checker reveals that the URL does, in fact, get replaced by a 32-digit code, and is included in the request:

The only thing out of place, as far as I could tell, was that the header in the request is called "X-Request-Jirainstance", and not "X-Request-JiraInstance". Is this the problem? If so, where could I report this, and what would be the workaround?

[Thai_Nguyen_Dev]

Have you found a solution for this problem? I'm having a similar issue where I get the "X-Request-JiraInstance" as well but I provided the URL in the same format as you for the instance. 

[cegekaJG]

No, I couldn't find anything so far.

[prameelaj]

I am getting below error in the trigger When an issue is closed.  Can someone help on why i am getting this error?  the same instance i used in several other flows, it is working fine.

X-Request-JiraInstance is not provided.

[cegekaJG]

I just finished talking to support - apparently, this is a known issue with all the events of the connector. Normally you'd use the V1 events instead, but they explicitly direct you to use the experimental triggers, so currently there's nothing we can do but wait.

Supposedly, it should be resolved in a few days.

[prameelaj]

Thanks cegekaJG.  I am not able to use the V1 as it is asking me to use the V2 when i run it.

Let me wait till the issue is closed.

[Sumit2000]

Did, anyone got the solution or any alternative for triggering the flow, when new issue is created on JIRA.

[cegekaJG]

@Sumit2000 I've built an alternative by creating a webhook on Jira, which sends a HTTP request that triggers the flow.

If you want to try it, use the "When a HTTP request is received" event, and enter the generated URL in the webhook on Jira. Make sure to replace "%2F" with "/", otherwise it won't work.

[prameelaj]

Hi Cegeka,

Can you post the screenshot here?

[Sumit2000]

Hi @cegekaJG , Thanks for the help! Can you please help me what will be the sample payload for the received URL from JIRA?

[cegekaJG]

Here is what the event looks like in the flow:

Here's a sample payload from the webhook. You can also use webhook.site to test a duplicate of your webhook.

Keep in mind that for the schema, you should only include the necessary elements, since they might not be present in other requests.

{
"changelog":
    {
    "id": "10017",
    "items":
        [
            {
            "field": "description",
            "fieldId": "description",
            "fieldtype": "jira",
            "from": null,
            "fromString": null,
            "to": null,
            "toString": "Description"
            }
        ]
    },
"issue":
    {
    "fields":
        {
        "aggregateprogress":
            {
            "progress": 0,
            "total": 0
            },
        "aggregatetimeestimate": null,
        "aggregatetimeoriginalestimate": null,
        "aggregatetimespent": null,
        "attachment":
            [
            ],
        "components":
            [
            ],
        "created": "2023-06-01T15:19:23.128+0200",
        "creator":
            {
            "accountId": "633546b",
            "accountType": "atlassian",
            "active": true,
            "avatarUrls":
                {
                "16x16": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png",
                "24x24": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png",
                "32x32": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png",
                "48x48": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png"
                },
            "displayName": "J",
            "self": "https://c.atlassian.net/rest/api/2/user?accountId=633546",
            "timeZone": "Europe/Vienna"
            },
        "customfield_10001": null,
        "customfield_10002": null,
        "customfield_10003": null,
        "customfield_10004": null,
        "customfield_10005": null,
        "customfield_10006": null,
        "customfield_10007": null,
        "customfield_10008": null,
        "customfield_10009": null,
        "customfield_10010": null,
        "customfield_10014": null,
        "customfield_10015": null,
        "customfield_10016": null,
        "customfield_10017": null,
        "customfield_10018":
            {
            "hasEpicLinkFieldDependency": false,
            "nonEditableReason":
                {
                "message": "Die \u00fcbergeordnete Verkn\u00fcpfung ist nur f\u00fcr Jira Premium-Benutzer verf\u00fcgbar.",
                "reason": "PLUGIN_LICENSE_ERROR"
                },
            "showField": false
            },
        "customfield_10019": "0|i0000f:",
        "customfield_10020": null,
        "customfield_10021": null,
        "customfield_10022": null,
        "customfield_10023": null,
        "customfield_10024": null,
        "customfield_10025": null,
        "customfield_10026": null,
        "customfield_10027": null,
        "customfield_10028": null,
        "customfield_10029": null,
        "customfield_10030": null,
        "customfield_10031": null,
        "customfield_10032": null,
        "customfield_10033":
            [
            ],
        "customfield_10034": null,
        "customfield_10035": null,
        "customfield_10039": "10000",
        "description": "Description",
        "duedate": null,
        "environment": null,
        "fixVersions":
            [
            ],
        "issuelinks":
            [
            ],
        "issuerestriction":
            {
            "issuerestrictions":
                {
                },
            "shouldDisplay": true
            },
        "issuetype":
            {
            "avatarId": 10318,
            "description": "Tasks track small, distinct pieces of work.",
            "entityId": "aa3021a9-96dd-4b9d-ab64-75267baae6be",
            "hierarchyLevel": 0,
            "iconUrl": "https://c.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10318?size=medium",
            "id": "10001",
            "name": "Task",
            "self": "https://c.atlassian.net/rest/api/2/issuetype/10001",
            "subtask": false
            },
        "labels":
            [
            ],
        "lastViewed": "2023-06-02T09:20:24.703+0200",
        "priority":
            {
            "iconUrl": "https://c.atlassian.net/images/icons/priorities/medium.svg",
            "id": "3",
            "name": "Medium",
            "self": "https://c.atlassian.net/rest/api/2/priority/3"
            },
        "progress":
            {
            "progress": 0,
            "total": 0
            },
        "project":
            {
            "avatarUrls":
                {
                "16x16": "https://c.atlassian.net/rest/api/2/universal_avatar/view/type/project/avatar/10410?size=xsmall",
                "24x24": "https://c.atlassian.net/rest/api/2/universal_avatar/view/type/project/avatar/10410?size=small",
                "32x32": "https://c.atlassian.net/rest/api/2/universal_avatar/view/type/project/avatar/10410?size=medium",
                "48x48": "https://c.atlassian.net/rest/api/2/universal_avatar/view/type/project/avatar/10410"
                },
            "id": "10000",
            "key": "SND",
            "name": "Sandbox",
            "projectTypeKey": "software",
            "self": "https://c.atlassian.net/rest/api/2/project/10000",
            "simplified": true
            },
        "reporter":
            {
            "accountId": "633546b",
            "accountType": "atlassian",
            "active": true,
            "avatarUrls":
                {
                "16x16": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png",
                "24x24": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png",
                "32x32": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png",
                "48x48": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png"
                },
            "displayName": "Jakob Gillinger",
            "self": "https://c.atlassian.net/rest/api/2/user?accountId=633546b",
            "timeZone": "Europe/Vienna"
            },
        "resolution": null,
        "resolutiondate": null,
        "security": null,
        "status":
            {
            "description": "",
            "iconUrl": "https://c.atlassian.net/",
            "id": "10000",
            "name": "To Do",
            "self": "https://c.atlassian.net/rest/api/2/status/10000",
            "statusCategory":
                {
                "colorName": "blue-gray",
                "id": 2,
                "key": "new",
                "name": "New",
                "self": "https://c.atlassian.net/rest/api/2/statuscategory/2"
                }
            },
        "statuscategorychangedate": "2023-06-01T15:19:23.685+0200",
        "subtasks":
            [
            ],
        "summary": "New Automate Test",
        "timeestimate": null,
        "timeoriginalestimate": null,
        "timespent": null,
        "timetracking":
            {
            },
        "updated": "2023-06-02T09:59:42.197+0200",
        "versions":
            [
            ],
        "votes":
            {
            "hasVoted": false,
            "self": "https://c.atlassian.net/rest/api/2/issue/SND-3/votes",
            "votes": 0
            },
        "watches":
            {
            "isWatching": true,
            "self": "https://c.atlassian.net/rest/api/2/issue/SND-3/watchers",
            "watchCount": 1
            },
        "workratio": -1
        },
    "id": "10002",
    "key": "SND-3",
    "self": "https://c.atlassian.net/rest/api/2/10002"
    },
"issue_event_type_name": "issue_updated",
"timestamp": 1685692782236,
"user":
    {
    "accountId": "633546b",
    "accountType": "atlassian",
    "active": true,
    "avatarUrls":
        {
        "16x16": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png",
        "24x24": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png",
        "32x32": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png",
        "48x48": "https://secure.gravatar.com/avatar/a57d901c49916ef08bf4069638ab53b8?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJG-5.png"
        },
    "displayName": "Jakob Gillinger",
    "self": "https://c.atlassian.net/rest/api/2/user?accountId=633546b",
    "timeZone": "Europe/Vienna"
    },
"webhookEvent": "jira:issue_updated"
}

[Sumit2000]

Thankyou so much @cegekaJG ! That's very helpful. Just a confirmation Now Webhook became Automation on Jira Platform right?

[cegekaJG]

No, Webhooks are still in their own section in the settings.

https://developer.atlassian.com/server/jira/platform/webhooks/

[threePD]

I also just finished talking to support. Unfortunately, they were not able to provide an estimated resolution date, but they confirmed that they are actively working on it. Fingers crossed.

[Trent_O]

Does anyone have an update on this issue? I am getting the same error.

[MIrizarry]

We are having the same issue. Any ETA when this is going to be fixed?

[cegekaJG]

I was messaged by support yesterday and asked to try the trigger again, but I got the same error. I doubt it will be fixed for others, but you could give it another shot.

[Trent_O]

I was told by support that they are working on a fix and it should be out no later than July 11th. So fingers crossed.

[Trent_O]

Just tried mine and got the same error again. Support told me July 11th or sooner.

[francesco_ity]

Today I got the same error: "X-Request-JiraInstance is not provided."