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lsalinas
Level: Powered On

Hyperlinks are no longer working in approvals emails

Hi Community,

We are noted that the hyperlinks in the approval email are not opening to the item page, nor do they respond when I hover over them with the cursor. To open it instead the user must to open the whole email and at the end of the email in the old version part must copy the link and open it in another page.  

 I read other case similar, and I'm looking for a solution.

Thanks for your help.

 

5 REPLIES 5
Super User
Super User

Re: Hyperlinks are no longer working in approvals emails

Hi @lsalinas,

 

Do you have a screenshot of the action configuration for the approval email?

I have used it today and it worked fine, so I need a little more info from you to figure out what's the problem.

 

Hope to hear from you.

 

Cheers,

Daniel

llss86
Level: Powered On

Re: Hyperlinks are no longer working in approvals emails

Hi @Laskewitz

Yes for sure hyperlink approval email Error

Super User
Super User

Re: Hyperlinks are no longer working in approvals emails

@llss86 the link is not working. Could you upload it?

Community Support Team
Community Support Team

Re: Hyperlinks are no longer working in approvals emails

Hi @lsalinas,

 

I did a test on my side, it worked fine.

It seems that your problem is that you have not configured "link to item" in Item link field.

Try configuring "Link to item" in the Item link field, like:

4.PNG5.PNG

Please take a try again.

 

Best Regards,

Barry

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
slittle
Level: Powered On

Re: Hyperlinks are no longer working in approvals emails

Hi @lsalinas, I was having the same problem a couple days ago--and not just the link in the 'item link' section, but all the hyperlinks, the email address and the 'learn more'. But they all work fine today, so maybe it was a glitch in the software that has since been fixed?

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