Hey, everyone. We heavily use the Teams Approvals app in our tenant. About a week ago, our users suddenly lost the ability to approve or reject requests. Everyone can submit new requests, but the approving managers cannot select the approve or reject buttons. They are completely disabled now.
This issue is impacting all our existing Teams Approvals templates, requests, and any new ones that have been created. I was able to make a custom approval flow in PowerAutomate and that does work. This issue is limited to Teams add-in specifically. This occurs on non-company devices, the browser version of Teams, the mobile app, etc.
I found some threads online last Fall about a similar issue impacting attachments. It seems that issue was resolved by fixing the "Approvals Administrator" permissions (link removed). I double checked, and confirmed our permissions are set correctly according to the recommendations. However, maybe there is another setting impacting this? In all my troubleshooting I feel like this specific issue is unique to our environment.
I'm not aware of any changes to the workflow or tenant over the previous week. I've had a Microsoft support case open this entire time and both the Teams and PowerAutomate groups are blaming each other. I'm hoping this community can help me brainstorm or troubleshoot. Thank you!
Accepted Solutions
Hi @Effren !
Let's start from the begining shall we 😉 ?
Did any updates have been done on your environnment DLP ? (https://admin.powerplatform.microsoft.com/home -->
Can you make sure that the DLP includes the Approval connector in the proper security group (Business or Non-Business according to your policies)
T
Thank you for your reply, Tristan. I checked our environment and we currently do not have a DLP policy:
I was able to narrow things down a bit further last night. The issue specifically occurs when the Teams Approval template is configured to Require responses in the assigned order. This setting allows sequential approvals from a manager, then another department leader, for example.
Here is an example of the approval workflow in the Teams Approvals template designer. This was last modified October, 2023.
Here is an example of what the first approver receives after a request is submitted. Notice the disabled buttons.
However, if I disable the Require responses in the assigned order in the template, the buttons function normally again.
It is a workflow within the Teams Approvals app directly. It uses PowerAutomate behind the scenes, but it does not exist as a "flow" in the PA portal or even in Dynamics.
I'm referring to this:
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