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JerryH
Resolver III
Resolver III

Help Desk Template

Hi, I have installed and customised my app based on the Help Desk template.

 

To test, I create a ticket successfully and then logout - however when I log back in, my tickets are not saved (shows none)

 

any guidance will be appreciated

 

thanks

jerry

 

 

 

13 REPLIES 13
Pstork1
Dual Super User III
Dual Super User III

The help desk template sample app doesn't implement a backend data source. So tickets are stored in memory and only accessible during that session.  Follow the instructions in this post to add permanent storage to the sample.

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/help-desk-install



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ACahill
Community Support
Community Support

Hi @JerryH,

 

Thanks for raising this question.

 

As per Pstoark1 advice, follow the instructions in this post to add permanent storage to the sample.

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/help-desk-install

 

The following video may also be of assistance as well as the above documented steps.

https://www.youtube.com/watch?v=z4cdtD6hB_4&feature=youtu.be

 

Let us know how you get on.

 

Cheers,

 

Allan

Hi Alan, 

Thanks for supporting.

I've watched both videos and cannot pick up where the instruction is to add permanent storage to the sample.

Any support will be really apprecited.

Thank you

Jerry

Thank you for responding.

I cannot pick up where i can permanently store the tickets?

 

Also, 

1. Below is an screen snip with my flow error? (i think its an error)

 

Thanks so much

Jerry

 

RunFlow.PNG

Pstork1
Dual Super User III
Dual Super User III

If you read the article, the first thing it tells you to do is create a SharePoint list. The tickets are then stored in that list after you add a SharePoint connection as a data source and switch the controls over to use that data source. The article has a full set of step by step instructions to follow.



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Thanks for responding, I am desperate for further support please.

I have the Sharepoint list and  followed the process step by step and have been working on the app for a few days.

At no point when i click on Create ticket, does not update my Sharepoint list which is baffling me.

Is his because the App template has OnStart Default example?

Below is the Default code and also my code on the OnSelect for Create Ticket 

Really hoping you can help me,

Thanks

Jerry

 

Default CodeDefault CodeMy code when you click on Create TicketMy code when you click on Create Ticket

you mentioned, switch the controls over to use the Sharepoint Datasource. 

This is perhaps what i am struggling with?

Also, i am interested where the ticket ID is on the Sharepoint list?

 

Pstork1
Dual Super User III
Dual Super User III

All I can suggest is to go back over the steps in the article.  You either missed a step or something has changed in Power Apps that makes it incompatible with the template.  The Help Desk template is old and no longer appears in the Power Apps list of templates.



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Hi

I have reinstalled the Help Desk template on its own and it works. 

I will have to start again and try and customise it by adding elements of my Asset Management App in.

I believe i must have installed it incorrectly to start with.

Thank you for your support and i do apologise for wasting your time.

Kind regards

Jerry

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