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CCJones
Resolver I
Resolver I

StarLink

Couldn't find a good place to submit this question. It's basically just to see if anyone else has had the problem or if it's just me!

I use StarLink as my internet provider because I am on the road full time. Prior to June 7th (the date the new cloud API went into effect for the Power Platform) I had no issues. Now that the move has completed, I can no longer use StarLink when working on PowerApps. I have to use my LTE modem, the RV Park WiFi or as a last resort, my phone as a hotspot. Connecting with ANY of those three gives me no trouble when working on PowerApps. But the second I switch back to StarLink, I get an error about not being able to connect to my data. I switched over to StarLink for a teleconference yesterday and forgot to switch back to one of the others after it ended. Went back to work on my app. Worked for about five hours and then tried to publish. Nothing happened. Saved and exited, but then realized why it wouldn't publish. Switched back over to a working ISP and all my work was gone. 

Does anyone else use StarLink as their ISP and if so, have you had this issue and how did you fix it???

14 REPLIES 14
dlannoye
Power Apps
Power Apps

Based on the reports I have seen the issues may be related to DNS lookups failing using StarLinks DNS for *.environment.api.powerplatform.com or *.tenant.api.powerplatform.com domains when using the default DNS settings provided by Starlink. You might be able to use you browsers developer tools to see messages in the console like:

dlannoye_0-1691440908261.png

You could then take the domain and try doing a lookup using the nslookup command.
For example running:

nslookup <some-id-from-the-log>.environment.api.powerplatform.com

which should return something like:

Server:  one.one.one.one
Address:  1.1.1.1

Non-authoritative answer:
Name:    tstil201wusga.westus.cloudapp.azure.com
Address:  20.245.152.248
Aliases:  <some-id-from-the-log>.environment.api.powerplatform.com
          ppapigw.us-il301.gateway.prod.island.powerapps.com
          apigw-prdil301-us.trafficmanager.net
          ppapigw.wus-il301.gateway.prod.island.powerapps.com
          igw.wus-il301.gateway.prod.island.powerapps.com.privatelink.powerplatform.com
          prdil301wusigw-tm.trafficmanager.net

but if your DNS servers aren't working correctly you might get something like

Server: <some-server>
Address: <some-address>

** <some-server> can't find <some-id-from-the-log>.environment.api.powerplatform.com: Unspecified error


If this is the case and things are working as expected when connected to other ISPs you may be able to work around the issue by changing your StarLink routers configured DNS and there are some popular free alternative DNS servers that may work better for you.

zwhitchcox
New Member

I was able to fix this by switching to Google's IPv6 servers...it's possible that starlink ran out of IPv4 addresses, and there's a problem with the IPv6 DNS.

 

If you go to Control Panel-> Network and Sharing -> Change adapted settings -> Right click adapter -> Properties -> Internet Protocol Version 6 (TCP/IPv6) -> Use the following DNS Servers:

2001:4860:4860::8888
2001:4860:4860::8844

 

This fixed the problem for my boss.

Added the Google DNS servers (8.8.8.8, 8.8.4.4) to the custom DNS settings on the StarLink router and that seems to have resolved the issue after a router reboot.
Thanks!

Also just tried this and seems to have resolved this.Thanks!!

Leestott
Employee
Employee

This is due to issues where the default DNS the Starlink ISP provides to users isn't resolving Power Platform API domains. There is a workaround by configuring the user's Starlink router with a overridden DNS (Such as https://www.cloudflare.com/learning/dns/what-is-1.1.1.1/ or https://developers.google.com/speed/public-dns/docs/using) that will allow experiences using Power Platform to work as expected.

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