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pbordon
Advocate II
Advocate II

Trial upgrade license

 


I have a free powerapps trial 2 license, and I want to buy the plan. But when I want to buy it, it tells me that I can not use the same account. Why??
I just need to use the same account and that's why I want to pay

 

5 REPLIES 5
v-xida-msft
Community Support
Community Support

Hi @pbordon,

Could you please share more details about the error message?

Which account do you use to sign in PowerApps? a Work or School account?

I have a PowerApps Plan 2 Trial license and a PowerApps Plan 2 license for my account, the screenshot as below:4.JPG

So you could own a PowerApps Plan 2 Trial license and a PowerApps Plan 2 license for some one account (Work or School account).

Please take a try to clear cache of your browser, then try it again, check if the issue is solved.

In addition, you could also consider take a try to purchase PowerApps license through Office 365 rather than within PowerApps directly. More details about purchasing PowerApps license through Office 365, please check the following article:

https://docs.microsoft.com/en-us/powerapps/administrator/signup-for-powerapps-admin#get-powerapps-th...

Please take a try with above solution, check if the issue is solved.

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

I have a PowerApps Plan 2 Trial license, with a Work account (pant1.png)

I dont have an instance in office 365 portal (pant2.png)

When I tried to purchase PowerApps license with the , i have this errors (pant3.png, pant4.png, pant5.png)

pant1pant1pant2pant2pant4pant4pant5pant5pant6pant6

 

 Any solution???

Hi @pbordon,

Based on the second screenshot (pant2) that you provided, I don't think it is Office 365 Admin Portal. Please access your Office 365 Admin Portal via the following link:

https://portal.office.com/admin/default.aspx

then purchase PowerApps Plan 2 license within your Office 365 Admin portal, check if the issue is solved.

If the issue still exists, please submit an assisted support ticket within the following link:

https://powerapps.microsoft.com/en-us/support/pro/

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Based on the second screenshot (pant2) that you provided, I don't think it is Office 365 Admin Portal. Please access your Office 365 Admin Portal via the following link:

https://portal.office.com/admin/default.aspx

 

In Office 365 Admin Portal,  i see the following error:

pant_Office365.png

 

 

 

then purchase PowerApps Plan 2 license within your Office 365 Admin portal, check if the issue is solved.

If the issue still exists, please submit an assisted support ticket within the following link:

https://powerapps.microsoft.com/en-us/support/pro/

 

I can not send a ticket to microsoft with the work account @unisem.com.ar
I get the following error:

404.png

 

Please help!!!

 

Best regards,

Kris

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