Automated Approval Flow not sending email to Approver

[Anonymous]

I have an Automated approval flow triggered by a new item in a sharepoint list.

The flow is created by a Service Account.

If I create the item and submit to myself for approval, I get an approval email.

If I select a different Approver, they do not receive an approval email.

If I create an Item using the Service Account credentials and select myself as an approver, I do not receive an approval email.

I understand that an Automated flow can be triggered by anyone creating a sharepoint list item to which the flow is attached.

Why is this happening? Any ideas?

[viyer]

Hi,

Make sure to whitelist Power automate mail-id (maccount@microsoft.com) . My approval mails were getting blocked at Outlook exchange level , whitelisting them with the help of Admin team help me fix the issue.

[Pramud]

This happen today also. Now approval emails are not working suddenly. Instead i get a teams notification.

[Anonymous]

Yes I am facing that issue also. Approvers does not receive email but they got it in Teams notification instead. But Approvers want it in Email only. Please help on it. 

[SK_Tan]

Me too!!

I was having the Teams meeting with all process owners (including top management team) demonstrating the ready-to-use workflow I designed for months. The result? Instead of showing how great Ms. Power Automate is, I ended up disappointed everyone in the meeting because they didn't receive the email notifications as per my configuration.

I am really disappointed with the performance of Ms. Power Automate. Or someone going to tell me otherwise?

[VictorIvanidze]

Hi @SK_Tan, don't be offended but this sad story is not about  weaknesses of Power Automate.

It's about somebody who cannot prepare the presentation.

[SK_Tan]

Hi Victor,

Yes I am new to Ms Power Automate and there are a lot of stuff I am still not familiar with.

And it sounds like there are something I missed out, that I could prepare better or react differently in the meeting. Would you guide me a little?

[Pramud]

Hi now they have updated the status to Service Restored. Its working.

[SK_Tan]

Thanks Pramud.

This is happening on isolated cases (e.g. because of my flow/ connection) or everyone experiencing the same problem during this period? Just for me to understand better.

[Pramud]

I think this happened to all who sent emails using approval connector. Other emails were working fine. 

Details

Title: Flows not sending emails

User Impact: Users may experience failures when a flow is supposed to send an email.

Final Status: The configuration changes have completed, and we have verified via telemetry that functionality for flows that send emails have been restored.

Incident Start Time: Tuesday, February 2, 2021 at 11:16 PM UTC

Incident End Time: Wednesday, February 3, 2021 at 7:03 AM UTC

Preliminary Root Cause: A recent configuration change to a certificate within a portion of the infrastructure responsible for flows that send emails.

Next Steps: We're reviewing our configuration procedures to find ways to prevent this problem from happening again.

This is the final update on the incident.

[SK_Tan]

Thanks Pramud. You are very helpful!

So I guess this occurred very rarely?

[SK_Tan]

Hi Victor,

Would you show me how would you present it, when your process owners expect it to be received via e-mail?

I am a serious learner here, would hear from you your suggestion to avoid/ prevent any similar situations moving forward. As I expect I will have a lot of this presentations moving forward.

[SK_Tan]

Hi Victor,

I believe you didn't just simply say I cannot do the presentation and you must have something to back you up.

Please shed some lights, as I take it seriously. It was my very first presentation to the senior mgt team and it was ruined. I believe the first impression is very important, especially in my organization where this tool is very new to us and hence not easily be embraced and accepted.

I simply do not want to make the same mistake twice.

[VictorIvanidze]

Hi @SK_Tan,

sorry I don't pretend to be your personal presentation teacher.  I just recommend you to spend more time to preparations. 

[SK_Tan]

Hi Victor,

How spending more time in preparations will help in my case, as in how do you know this technical issue will be appearing suddenly during my meeting this morning?

Probably sixth sense?

I really appreciate any constructive feedback since day one I joining this platform, as I see a lot of professionals here helping each others.

I didn't expect some negative feedback, just like this without understanding the scenario of the person: It's about somebody who cannot prepare the presentation.

[SharonR]

Hello!  I am having the same issue.  The emails are not being received.  I was wondering what exactly this means:

Preliminary Root Cause: A recent configuration change to a certificate within a portion of the infrastructure responsible for flows that send emails.

Do you have any screen shots?  Is it the IT DEPARTMENT that did the reconfiguration?  

[OliviaBrenton]

Far too late to help atlanzaya but thought I'd add my experience for any users like myself that have found power automate all too delicate.

I added a 'Comments' object to my approval and it broke it. The approval went to Teams but was not emailed to the approver (me). I removed the 'Comments' object and tested again and the email was sent and received. 

'Comments' is a multiline field from a sharepoint list. In the approval in Teams 'Comments' was displayed as follows: <div class="ExternalClass28A18A70115049498CC94683A1847416">o bla di o bla da</div>