I am basic user of Flow/CRM and I hope someone can help me.
all I want to do is when an email arrvies in inbox, I want a case to be created in CRM automatically. can this be done automatically?
I have created a flow but I am stuck in setting the Customer field. the customer field is a lookup field in CRM under Accounts Entity. I want this to be a specific account "support case - unassigned"
The mailbox is a shared mailbox.
Any help will really be appreciated.
Did you mean that specific account "support case - unassigned" does not work in this flow?
The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.
Learn to digitize and optimize business processes and connect all your applications to share data in real time.
Are you new to designing flows? What is your biggest struggle with Power Automate Designer? Help us make it more user friendly!