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TFalconer
Helper I
Helper I

Getting Survey Responses from Customer Voice

Hello, 

 

Since Forms Pro has been now moved to Dynamics365 Customer Voice, I cannot make a flow that pulls responses the same way that I used to, now instead of using the forms connector, it looks like we have to go through CDS.

 

Right now I have my flow set up to trigger if a new record is created in the entity for Customer Voice Survey Response. Now I need to find out how to pull in the survey responses into my flow (but without using the usual get Form response action), does anybody have any experience with this?

 

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions
abm
Most Valuable Professional
Most Valuable Professional

Hi @TFalconer 

 

According to the documentation it says there's no impact to your existing Forms Pro surveys with the transition to Dynamics 365 Customer Voice. You'll now have new capabilities along with the new user interface. All the existing surveys will continue to receive responses. If Power Automate flows were created, they will continue to work.

 

https://docs.microsoft.com/en-us/dynamics365/customer-voice/forms-pro-transition

 

I have tested this now and I can get the responses via Power Automate. Please see the below flow which I tested.

image.png

 

Thanks

 



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View solution in original post

21 REPLIES 21
abm
Most Valuable Professional
Most Valuable Professional

Hi @TFalconer 

 

According to the documentation it says there's no impact to your existing Forms Pro surveys with the transition to Dynamics 365 Customer Voice. You'll now have new capabilities along with the new user interface. All the existing surveys will continue to receive responses. If Power Automate flows were created, they will continue to work.

 

https://docs.microsoft.com/en-us/dynamics365/customer-voice/forms-pro-transition

 

I have tested this now and I can get the responses via Power Automate. Please see the below flow which I tested.

image.png

 

Thanks

 



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Broo
Regular Visitor

I'm having the same problem. Get response details does not return survey response details.

 

Broo_0-1601609920275.png

 

Broo
Regular Visitor

In case someone has this problem in the future use the survey ID from the link and not survey URL

 

Broo_0-1601611059696.png

 

abm
Most Valuable Professional
Most Valuable Professional

Hi @TFalconer 

 

Thanks for the update @Broo . @TFalconer  do you still need help in this?

 

 



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thank you!

abm
Most Valuable Professional
Most Valuable Professional

Hi @TFalconer 

 

If your problem has solved, please go ahead and mark the post as solved by clicking “Accept as Solution” so that this thread will be marked for other users to easily identify!

 

Thanks



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@abm - just working on it/checking now!

@abm @Broo 

still having an issue connecting to the form.

 

Screenshot 2020-10-05 100100.png

abm
Most Valuable Professional
Most Valuable Professional

Hi @TFalconer 

 

Looks like your Form Id is not quite right.

 

image.png



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@abm 

It doesn't work from the dropdown, so I copied the Survey ID as per @Broo 's suggestion, still gives me this error.

 

abm
Most Valuable Professional
Most Valuable Professional

Hi @TFalconer 

 

Did you created this survey?

 

Thanks



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@abm 

Nevermind- refreshed, tried again and it worked.

TFalconer, the problem is this is you are using the whole url not the id: string after id=

ManishJain
Solution Sage
Solution Sage

Hi @Broo , @TFalconer 

 

Since Customer voice surveys are integrated with Dynamics , there are several entities in CRM related to Survey and I see survey response entity in it as well. So instead of using Forms when submitted I tried using CDS trigger on Create of Survey Response and I get related fields in it as well 

 

Thanks

Hi

 

I'm afraid I can't get a flow to run use the Forms trigger with a Customer Voice Survey.

nktechsse_0-1673769053294.png

I've got the Form Identifier from the URL and my user has access to the Customer Voice Project. But when I try test my flow, it never triggers... I can get a flow to trigger when I use the Dataverse trigger (e.g. Added row). But processing answers to the form will require a lot more logic in the flow.

nktechsse_1-1673769241958.png

Any help in getting the Forms trigger to work would be appreciated...

 

shannonfar
Regular Visitor

@nktechsse 

 

I started having the same issue for a new form I created on 1/6. According to a Microsoft contractor they are no longer recommending to use this flow.

 

Super frustrating and hopefully the old flows will continue to work.

 

 

abm
Most Valuable Professional
Most Valuable Professional

Hi @shannonfar @nktechsse 

 

If you using Customer voice (FormsPro) use the below steps: 

 

Here filter the response using the survey id. You can get the survey id from Dataverse once the customer voice survey is created.

 

image.png

 

 

If you using Microsoft Forms then use Forms trigger.

 

image.png

 

Thanks

 

 



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cbulmer
Frequent Visitor

This is very useful, thank you. I have multiple surveys and i am struggling to have it trigger against a single form ID.  I have followed your example but receive errors.  For filter rows i have used _msfp_surveyid_value eq !!surveyid!!

 

Here is an example on the errors, i will replace the survey ID with !!surveyid!! for this example. 

 

Exception parsing _msfp_surveyid_value eq !!surveyid!! submitted for attribute filterexpression of callback registration. Target entity: msfp_surveyresponse. Exception: Microsoft.OData.ODataException: Syntax error at position 46 in '_msfp_surveyid_value eq !!surveyid!!'.
at Microsoft.OData.UriParser.ExpressionLexer.ValidateToken(ExpressionTokenKind t)
at Microsoft.OData.UriParser.UriQueryExpressionParser.ParseExpressionText(String expressionText)
at Microsoft.OData.UriParser.ODataQueryOptionParser.ParseFilterImplementation(String filter, ODataUriParserConfiguration configuration, ODataPathInfo odataPathInfo)
at Microsoft.OData.UriParser.ODataQueryOptionParser.ParseFilter()
at System.Web.OData.Query.FilterQueryOption.get_FilterClause()
at Microsoft.Crm.ObjectModel.EdmModelEvaluator.EvaluateFilterExpression(String filterExpression, ODataQueryOptions queryOptions)
at Microsoft.Crm.ObjectModel.EdmModelEvaluator.EvaluateFilterExpression(String filterExpression)
at Microsoft.Crm.ObjectModel.CallbackRegistrationService.<>c.<.cctor>b__67_0(EdmModelEvaluator evaluator, String testValue)
at Microsoft.Crm.ObjectModel.CallbackRegistrationService.ValidateInputEntity(IBusinessEntity entity, ExecutionContext context, IFeatureDetailContainer featureDetailContainer)

 

Any input would be apricated?

 

 

 

 

 

abm
Most Valuable Professional
Most Valuable Professional

Hi @cbulmer 

 

Could you please post a new thread and tag me as @abm. Also post some screenshots and errors which step you getting. I will have a look.

 

Thanks



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