Getting Survey Responses from Customer Voice

[TFalconer]

Hello, 

Since Forms Pro has been now moved to Dynamics365 Customer Voice, I cannot make a flow that pulls responses the same way that I used to, now instead of using the forms connector, it looks like we have to go through CDS.

Right now I have my flow set up to trigger if a new record is created in the entity for Customer Voice Survey Response. Now I need to find out how to pull in the survey responses into my flow (but without using the usual get Form response action), does anybody have any experience with this?

Thanks,

[abm · Accepted solution]

Hi @TFalconer 

According to the documentation it says there's no impact to your existing Forms Pro surveys with the transition to Dynamics 365 Customer Voice. You'll now have new capabilities along with the new user interface. All the existing surveys will continue to receive responses. If Power Automate flows were created, they will continue to work.

https://docs.microsoft.com/en-us/dynamics365/customer-voice/forms-pro-transition

I have tested this now and I can get the responses via Power Automate. Please see the below flow which I tested.

Thanks

[Broo]

I'm having the same problem. Get response details does not return survey response details.

[Broo]

In case someone has this problem in the future use the survey ID from the link and not survey URL

[abm]

Hi @TFalconer 

Thanks for the update @Broo . @TFalconer  do you still need help in this?

[TFalconer]

thank you!

[abm]

Hi @TFalconer 

If your problem has solved, please go ahead and mark the post as solved by clicking “Accept as Solution” so that this thread will be marked for other users to easily identify!

Thanks

[TFalconer]

@abm - just working on it/checking now!

[TFalconer]

@abm @Broo 

still having an issue connecting to the form.

[abm]

Hi @TFalconer 

Looks like your Form Id is not quite right.

[TFalconer]

@abm 

It doesn't work from the dropdown, so I copied the Survey ID as per @Broo 's suggestion, still gives me this error.

[abm]

Hi @TFalconer 

Did you created this survey?

Thanks

[TFalconer]

@abm 

Nevermind- refreshed, tried again and it worked.

[Broo]

TFalconer, the problem is this is you are using the whole url not the id: string after id=

[ManishJain]

Hi @Broo , @TFalconer 

Since Customer voice surveys are integrated with Dynamics , there are several entities in CRM related to Survey and I see survey response entity in it as well. So instead of using Forms when submitted I tried using CDS trigger on Create of Survey Response and I get related fields in it as well 

Thanks

[nktechsse]

Hi

I'm afraid I can't get a flow to run use the Forms trigger with a Customer Voice Survey.

I've got the Form Identifier from the URL and my user has access to the Customer Voice Project. But when I try test my flow, it never triggers... I can get a flow to trigger when I use the Dataverse trigger (e.g. Added row). But processing answers to the form will require a lot more logic in the flow.

Any help in getting the Forms trigger to work would be appreciated...