Hello,
Since Forms Pro has been now moved to Dynamics365 Customer Voice, I cannot make a flow that pulls responses the same way that I used to, now instead of using the forms connector, it looks like we have to go through CDS.
Right now I have my flow set up to trigger if a new record is created in the entity for Customer Voice Survey Response. Now I need to find out how to pull in the survey responses into my flow (but without using the usual get Form response action), does anybody have any experience with this?
Thanks,
Solved! Go to Solution.
Hi @TFalconer
According to the documentation it says there's no impact to your existing Forms Pro surveys with the transition to Dynamics 365 Customer Voice. You'll now have new capabilities along with the new user interface. All the existing surveys will continue to receive responses. If Power Automate flows were created, they will continue to work.
https://docs.microsoft.com/en-us/dynamics365/customer-voice/forms-pro-transition
I have tested this now and I can get the responses via Power Automate. Please see the below flow which I tested.
Thanks
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Learn more from my blogHi @TFalconer
According to the documentation it says there's no impact to your existing Forms Pro surveys with the transition to Dynamics 365 Customer Voice. You'll now have new capabilities along with the new user interface. All the existing surveys will continue to receive responses. If Power Automate flows were created, they will continue to work.
https://docs.microsoft.com/en-us/dynamics365/customer-voice/forms-pro-transition
I have tested this now and I can get the responses via Power Automate. Please see the below flow which I tested.
Thanks
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Learn more from my blogI'm having the same problem. Get response details does not return survey response details.
In case someone has this problem in the future use the survey ID from the link and not survey URL
Hi @TFalconer
Thanks for the update @Broo . @TFalconer do you still need help in this?
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Learn more from my blogthank you!
Hi @TFalconer
If your problem has solved, please go ahead and mark the post as solved by clicking “Accept as Solution” so that this thread will be marked for other users to easily identify!
Thanks
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Learn more from my blogHi @TFalconer
Looks like your Form Id is not quite right.
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Learn more from my blogHi @TFalconer
Did you created this survey?
Thanks
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Learn more from my blogTFalconer, the problem is this is you are using the whole url not the id: string after id=
Hi @Broo , @TFalconer
Since Customer voice surveys are integrated with Dynamics , there are several entities in CRM related to Survey and I see survey response entity in it as well. So instead of using Forms when submitted I tried using CDS trigger on Create of Survey Response and I get related fields in it as well
Thanks
Hi
I'm afraid I can't get a flow to run use the Forms trigger with a Customer Voice Survey.
I've got the Form Identifier from the URL and my user has access to the Customer Voice Project. But when I try test my flow, it never triggers... I can get a flow to trigger when I use the Dataverse trigger (e.g. Added row). But processing answers to the form will require a lot more logic in the flow.
Any help in getting the Forms trigger to work would be appreciated...
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