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Microsoft Employee

Re: App stuck at Opening screen on Android phone

Hello,
I see a similar reply from above where a suggestion was made to delete and reinstall PowerApps from your phone. Were you able to try those steps, did that suggestion not work?
Microsoft Employee

Re: App stuck at Opening screen on Android phone

Hello,

we looked at the different sessions provided and noticed that the app launch is being interrupted by poor connectivity issues which results in the experience you are seeing. Is it posssible for you to use the app in reliable WiFi hotspots or places where the cellular data connectivity is more reliable?

Alaa-Alarori
Level: Powered On

Re: App stuck at Opening screen on Android phone

Hello @Kunal,

ٌRegarding the first suggestion, signing out and in again didn't fix the problem.

And for the connectivity issue, we tried every connection we have and all the same. Note that the application worked on the browser from those connections but the android app didn't.

 

Is there anything else we can do to fix this problem?

 

Thanks for your reply Kunal

 

Alaa

PowerApps Staff cherie
PowerApps Staff

Re: App stuck at Opening screen on Android phone

@Alaa-Alarori we have a known bug in Android where if the Android OS language is set to arabic, the apps will not open. We have a fix in the pipeline and it will be shipping soon. I will let you know when it has been released in the store.

 

In the meantime, the workaround would be to switch the OS language to another language that is not arabic.

 

Thanks for your patience!

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Alaa-Alarori
Level: Powered On

Re: App stuck at Opening screen on Android phone

@cherie yes indeed. 

Is there a way to keep updated regarding each new release and its features/fixs 

 

Thanks,

Alaa

Highlighted
PowerApps Staff cherie
PowerApps Staff

Re: App stuck at Opening screen on Android phone

We publish release notes here: https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/release-notes. They are generally for larger features however.

 

Our latest release is available in the store so you should be able to update your app and set the language back to Arabic.

 

Thanks

View solution in original post

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