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stormin_30
Helper II
Helper II

Teams integration settings

Hello All,

 

I am trying to install and set up Microsoft Teams integration in my Dataverse environment but cannot see the options to do so.

 

I was expecting to see these options:

teams-system-settings.png

 

But I only have these options:

2022-01-18_20-01-43.png

 

There are no Dataverse updates to apply. I'm not sure where to go from here. Any help would be appreciated!

 

Thanks,

Norm

1 ACCEPTED SOLUTION

Accepted Solutions
bipinshan
Super User
Super User

Hi @stormin_30 ,

 

Microsoft Teams integration is not supported on the following:

  • Dynamics 365 Customer Engagement (on-premises)
  • Microsoft Dataverse environment
  • Legacy web client or legacy apps
  • If Dynamics 365 and Microsoft Teams are in different tenants

https://docs.microsoft.com/en-us/dynamics365/teams-integration/teams-integration

 

Regards,

Bipin Kumar
Follow my Blog: https://xrmdynamicscrm.wordpress.com/

Kudos and Accept my answer if helpful!

 

View solution in original post

2 REPLIES 2
bipinshan
Super User
Super User

Hi @stormin_30 ,

 

Microsoft Teams integration is not supported on the following:

  • Dynamics 365 Customer Engagement (on-premises)
  • Microsoft Dataverse environment
  • Legacy web client or legacy apps
  • If Dynamics 365 and Microsoft Teams are in different tenants

https://docs.microsoft.com/en-us/dynamics365/teams-integration/teams-integration

 

Regards,

Bipin Kumar
Follow my Blog: https://xrmdynamicscrm.wordpress.com/

Kudos and Accept my answer if helpful!

 

stormin_30
Helper II
Helper II

Thank you for the response  @bipinshan I appreciate it!

 

Norm

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